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Rossware
rossware.com
What it is
Rossware provides software and support for appliance repair businesses, centered on ServiceDesk. The Windows desktop application handles calls, jobs, scheduling, dispatch, inventory, reporting, estimates, and invoicing. SD-Mobile lets technicians view jobs, check in and out, submit post-visit reports, and return information to ServiceDesk on Android and iOS; an older Windows version also exists. Rossware offers Windows server hosting for remote desktop access from Windows, Mac, iOS, or Android, with some Mac functionality limited. Dispatch integrations include ServiceBench, ServiceLive, Dispatch.me, Service Power, LG, and Samsung. SD-CyberOffice provides an embeddable booking widget using live availability. Optional route optimization considers technicians, jobs, timeframes, skillsets, and lunch breaks, with per-use charges. ServiceDesk exports sales reports for QuickBooks rather than integrating directly. Core ServiceDesk software is $199 a month with a six-month minimum commitment; hosting starts at $299 a month.
Spec sheet
- Purpose
- Rossware says it provides software solutions and support for appliance repair businesses.Read 30 Sep 2026 · rossware.com
- Support
- Support is available by live connection, email, or phone; hosted-server clients receive 24/7 support for server uptime emergencies.Read 30 Sep 2026 · help.rossware.com
- Headquarters
- Auburn, Alabama, United StatesRead 28 Sep 2026 · rossware.com
- Backups
- Rossware describes SD Cloud Backup as automatically saving ServiceDesk data to a secure online location and recommends keeping a local backup too.Read 30 Sep 2026 · help.rossware.com
- Core features
- ServiceDesk includes call and job management, scheduling and dispatch, inventory management, reporting, estimates, and invoicing.Read 30 Sep 2026 · rossware.com
- Dispatch integrations
- Rossware lists integrations with ServiceBench, ServiceLive, Dispatch.me, Service Power, LG, and Samsung, including information flow with warranty dispatchers.Read 30 Sep 2026 · rossware.com
- Hosting
- Rossware offers Windows server hosting and says hosted ServiceDesk can be accessed remotely through remote desktop apps on Windows, Mac, iOS, or Android, with some Mac functionality limited.Read 30 Sep 2026 · rossware.com
- Mobile app
- SD-Mobile lets technicians view jobs, check in and out, submit post-visit reports, and send that information back to ServiceDesk; it is available for Android and iOS, with an older Windows version.Read 30 Sep 2026 · help.rossware.com
- Online booking
- SD-CyberOffice offers an embeddable online scheduling widget that lets customers view live availability and schedule jobs into ServiceDesk.Read 30 Sep 2026 · rossware.com
- QuickBooks
- ServiceDesk can export sales report data for import into QuickBooks; Rossware says it does not directly integrate into QuickBooks.Read 30 Sep 2026 · rossware.com
- Route optimization
- Rossware says optional AI-powered whole-roster route optimization considers technicians, jobs, timeframes, skillsets, and lunch breaks, and charges per use.Read 30 Sep 2026 · rossware.com
- Server security
- Rossware's RSS Key maintains a list of safe IP addresses allowed to connect to its server and blocks other connections.Read 30 Sep 2026 · help.rossware.com
- Support scope
- Rossware support covers learning and troubleshooting its software, but excludes unsupported third-party integrations and software.Read 30 Sep 2026 · help.rossware.com
- Windows application
- The main ServiceDesk application runs exclusively on Windows and is a desktop application that depends on the Windows file structure.Read 30 Sep 2026 · rossware.com
Plans and prices
American Home Shield Status Updater $10 a month $10/mo Read 30 Sep 2026 · rossware.com
DispatchLinks $29 a month $29/mo For ServiceBench, ServicePower, etc. Read 30 Sep 2026 · rossware.com
SD-Mobile $32 a month $32/user/mo Technician app Read 30 Sep 2026 · rossware.com
SmartParts $35 a month $35/mo Read 30 Sep 2026 · rossware.com
SD-Dealer $49 a month $49/mo Merchandise sales Read 30 Sep 2026 · rossware.com
SD-RevenueBuilder $49 a month $49/mo Recurring service Read 30 Sep 2026 · rossware.com
ServiceDesk core software $199 a month Price in USD per month; the order page states a 6 month minimum commitment. Unlimited access to core features · call management · job management · scheduling and dispatch · inventory management · reporting · estimates and invoicing Read 30 Sep 2026 · rossware.com
Server Hosting Tier 1 $299 a month $299/month 2 users included · recommended 1–3 · 2 CPU cores · 4GB RAM · 150GB storage Read 30 Sep 2026 · rossware.com
Server Hosting Tier 2 $399 a month $399/month 7 users included · recommended 3–7 · 2 CPU cores · 8GB RAM · 150GB storage Read 30 Sep 2026 · rossware.com
SD-CyberOffice Priced on request Usage based Communication automation · additional usage fees listed on product page Read 30 Sep 2026 · rossware.com
Strong points and limits
Strong points
- Broad ServiceDesk operations coverage
- Android and iOS technician app
- Live-availability online booking widget
- Multiple warranty dispatch integrations
- Phone, email, and live support
Limits
- Core ServiceDesk runs exclusively on Windows
- QuickBooks connection is export-only
- Core plan requires six-month minimum
- Some Mac hosting functionality is limited
Who it suits
It suits appliance repair companies needing dispatch, work orders, parts inventory, technician mobility, and invoicing. Businesses should be prepared for a Windows-centered core application and paid plans.
Verdict
Rossware is a broad appliance-repair system with desktop, mobile, hosting, booking, and dispatch options. The Windows dependency, six-month core commitment, and export-only QuickBooks workflow are important selection constraints.
Where Specifiction places it
- Appliance Repair Software#26 of 317.6
