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FieldEdge

fieldedge.com

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Spec score 8.3 #7 of 31 in Appliance Repair Software

Spec sheet

What it does
FieldEdge is a cloud field-service management platform for HVAC, plumbing, electrical and other contractors, aimed at SMB and mid-market multi-truck operations.Read 21 Oct 2026 · fieldedge.com
Free plan
NoRead 21 Sep 2026 · fieldedge.com
API
FieldEdge publishes a developer portal with OpenAPI-standard APIs and requests partner access by email.Read 21 Oct 2026 · docs-dev.fieldedge.com
Integrations
The vendor lists QuickBooks, Intacct, FleetSharp and Trane Technologies among its integrations.Read 21 Oct 2026 · fieldedge.com
Security
An independent review reports SOC 2 certification, SSL encryption and GDPR compliance for FieldEdge.Read 21 Oct 2026 · connecteam.com
Support
Support differs by tier: Select receives chat, Premier receives email or phone, and Elite receives a dedicated customer-success representative.Read 21 Oct 2026 · fieldedge.com
Headquarters
Atlanta, Georgia, United StatesRead 28 Sep 2026 · fieldedge.com
Founded
1980Read 28 Sep 2026 · fieldedge.com
API availability target
The developer portal states a 99.95% availability figure for its APIs.Read 21 Oct 2026 · docs-dev.fieldedge.com
API extensibility
A September 15, 2026 announcement says FieldEdge opened its system to third-party partners through custom API integrations, beginning with Free2Grow.Read 21 Oct 2026 · fieldedge.com
Company history
The company says George and Glenn Slay founded Coastal Computer Corporation in 1980 and introduced its first service product, Theos.Read 21 Oct 2026 · fieldedge.com
Company size and headquarters
LinkedIn lists FieldEdge by Xplor as privately held, founded in 1980, headquartered in Atlanta, Georgia, with 201–500 employees.Read 21 Oct 2026 · linkedin.com
Company users
The company says its products have accumulated more than 40,000 users.Read 21 Oct 2026 · fieldedge.com
Customer management
Customer records, history, reminders, alerts, lead tracking and prospect tracking are included in the plans table.Read 21 Oct 2026 · fieldedge.com
Customer portal
YesRead 21 Sep 2026 · fieldedge.com
Documentation
The vendor provides a Navigator video knowledge base, Field Services Academy, onboarding specialists and a help center.Read 21 Oct 2026 · fieldedge.com
Invoicing and payments
YesRead 21 Sep 2026 · fieldedge.com
Licence
FieldEdge is delivered as proprietary cloud software; the public pages do not publish an open-source licence.Read 21 Oct 2026 · fieldedge.com
Limit: equipment scheduling
The scheduler focuses on technician availability and does not track fleet-vehicle or equipment availability.Read 21 Oct 2026 · connecteam.com
Limit: mobile experience
Reviewers report a dated mobile interface, glitches, slow behavior and information or invoice synchronization problems.Read 21 Oct 2026 · connecteam.com
Limit: pricing transparency
FieldEdge publishes no numerical prices, requires a sales conversation and offers no free trial.Read 21 Oct 2026 · fieldedge.com
Limit: reporting
An independent review says the analytics dashboard lacks important productivity and overtime metrics.Read 21 Oct 2026 · connecteam.com
Limit: support consistency
GetApp reviewers include complaints about inconsistent answers, slow responses and limited availability outside Eastern Time.Read 21 Oct 2026 · getapp.com
Maker ownership
FieldEdge says it operates under Xplor Technologies’ Field Services division.Read 21 Oct 2026 · fieldedge.com
Mobile application
The mobile app provides schedules, job details, notes, documentation, quotes, invoices and payments while syncing with FieldEdge Web.Read 21 Oct 2026 · play.google.com
Mobile platforms
bothRead 21 Sep 2026 · fieldedge.com
Notable news
On September 15, 2026, FieldEdge announced a direct Free2Grow integration for AI call answering and appointment booking through a custom API.Read 21 Oct 2026 · fieldedge.com
Performance dashboards
The product includes dashboards for operational visibility across business units and territories.Read 21 Oct 2026 · fieldedge.com
Praise: accounting
Reviewers frequently value the QuickBooks integration and reduced duplicate data entry.Read 21 Oct 2026 · getapp.com
Praise: dispatching
Independent reviewers repeatedly praise the dispatch board, scheduling efficiency and technician assignment tools.Read 21 Oct 2026 · capterra.com
Praise: support
Review aggregators commonly describe FieldEdge support as responsive, knowledgeable and helpful, although experiences vary.Read 21 Oct 2026 · getapp.com
Pricebook
The field pricebook contains equipment and repair pricing and supports flat-rate presentation and custom items.Read 21 Oct 2026 · connecteam.com
QuickBooks integration
FieldEdge supports QuickBooks Online and Desktop integration, with the vendor describing synchronized accounting workflows.Read 21 Oct 2026 · fieldedge.com
Quotes and invoicing
Technicians can create quotes, invoices and collect payments from the mobile application.Read 21 Oct 2026 · play.google.com
Rating on Apple App Store
1.8 out of 5 from 423 ratings for FieldEdge Mobile 1.0.Read 21 Oct 2026 · myquoteiq.com
Rating on Capterra
4.1 out of 5 from 313 reviews on the September 28, 2026 review page.Read 21 Oct 2026 · capterra.com
Rating on G2
4.0 out of 5 from 87 FieldEdge product reviews.Read 21 Oct 2026 · g2.com
Rating on GetApp
4.0 out of 5 from 312 verified reviews.Read 21 Oct 2026 · getapp.com
Rating on Google Play
1.7 out of 5 from 285 reviews for FieldEdge Mobile 1.0.Read 21 Oct 2026 · myquoteiq.com
Rating on newer mobile app
The newer FE 2.0 listing is reported at 3.5 out of 5 from 34 ratings.Read 21 Oct 2026 · myquoteiq.com
Rating on Trustpilot
2.8 out of 5 from 47 reviews.Read 21 Oct 2026 · trustpilot.com
Recurring jobs
YesRead 21 Sep 2026 · fieldedge.com
Route optimization
YesRead 21 Sep 2026 · fieldedge.com
Scheduling and dispatching
The dispatch board assigns work by drag and drop, technician skill, location and availability, with map-based routing and live job statuses.Read 21 Oct 2026 · fieldedge.com
Security limitation
The same review reports no two-factor authentication, audit logs or granular role-based permissions.Read 21 Oct 2026 · connecteam.com
Service agreements
Service agreements are available in basic form on Select and advanced form on Premier and Elite.Read 21 Oct 2026 · fieldedge.com
Status history
The status page records an October 13, 2026 early-adopter login incident that was resolved after database remediation.Read 21 Oct 2026 · status.fieldedge.com
System requirements
The FieldEdge 3 iOS listing requires iOS 15 or later, iPadOS 15 or later, or macOS 12 with an Apple M1 chip or later.Read 21 Oct 2026 · apps.apple.com
Technician limit
2Read 21 Sep 2026 · fieldedge.com

Plans and prices

Select Price not published 2 mobile app licenses included Read 21 Sep 2026 · fieldedge.com
Premier Price not published 4 mobile app licenses included · 10 saved reports Read 21 Sep 2026 · fieldedge.com
Elite Price not published 6 mobile app licenses included · Unlimited saved reports Read 21 Sep 2026 · fieldedge.com
Elite Priced on request Request Pricing All Premier features · unlimited saved reports · outbound call recording · Proposal Pro · MarketingEdge with two-way texting · warehouse inventory management · consumer portal · 6 mobile-app licences Read 21 Oct 2026 · fieldedge.com
Premier Priced on request Request Pricing All Select features · advanced dispatching · multi-option quotes · advanced service agreements · 10 saved reports · 4 mobile-app licences Read 21 Oct 2026 · fieldedge.com
Select Priced on request Request Pricing Dispatching · booking and scheduling · basic agreements and quotes · customer management · pricebook · 2 mobile-app licences Read 21 Oct 2026 · fieldedge.com

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