GetWFM vs StoreForce
GetWFM
getwfm.comStoreForce
storeforce.comSide by side
| Figure | GetWFM | StoreForce |
|---|---|---|
| Price from | Free | — |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 3 | 1 |
| Spec score · Workforce Management Software | 8.6 (#5) | 7.1 (#25) |
| Scheduling | Scheduling supports breaks, meetings and states, employee availability, interval coverage, drag-and-drop editing and direct communication. | Its intelligent scheduling aligns staffing to peak selling periods and customer demand. |
| Security | Marketing states that customer data uses TLS/SSL encryption in a cloud data center with 24/7 physical and electronic security. | StoreForce says its cloud-based service undergoes annual SOC 2 Type II audits and regular penetration testing. |
| Support | Paid plans include an initial setup and training call plus continuing business-hours email and telephone support. | The contact page directs users seeking technical support to submit a form and says StoreForce will respond as soon as possible. |
Plans
In their own words
GetWFM
GetWFM is cloud-based workforce management software for contact centers. It covers scheduling, attendance, adherence, time off, and analytics, with demand forecasting and coverage optimization also listed. Scheduling accounts for breaks, meetings and states, employee availability, and interval coverage; managers can edit schedules with drag-and-drop tools and communicate directly. Attendance tracks scheduled and unscheduled hours, including early and late patterns, while adherence tools calculate weighted scores, show weekly and monthly trends, and support exception approvals. Time-off management includes accrual balances, coverage charts, and a calendar. Analytics provides customizable charts, report exports, data ownership, and warehouse integrations. The free Team plan supports unlimited employees but is limited to three teams, one timezone, and one month of history; it includes a basic API. Workforce is described as hourly pricing and includes a complete API. Paid plans include setup and training by telephone, plus business-hours support by email and telephone. GetWFM lists web and API platforms.
StoreForce
StoreForce has no write-up on Specifiction yet; its figures are above.