GI2MO vs UseResponse

GI2MO is a project applying Semantic Web technologies to idea management, with a free, open-source system called Gi2MO IdeaStream. Users can keep unfinished ideas private, edit them later, and publish them when ready. Semantic metadata links idea-management information with assets from other systems and the wider web; the Gi2MO ontology supplies a schema for describing collected resources. IdeaStream supports administrator-defined taxonomies, multilingual interfaces through Drupal’s internationalization API, and review browsing and filtering subject to user permissions. Other project applications demonstrate analysis and visualization. IdeaStream Analytics groups similar ideas using term patterns and contextual information, including k-means clustering. Idea Browser displays distributed RDF idea data in a bubble diagram, while RDFme provides REST-based RDF/XML import and export. The project characterizes its applications as prototypes and showcases. Idea Browser’s current form has been tested only with RDF data encoded using the Gi2MO ontology. Related prototypes include a relationship visualizer for RDF/XML exports, OPAL comment polarity analysis described as a simple proof of concept not aiming for high accuracy, and a Windows 8 touch app and iPhone statistics app. The project invites customization and collaboration inquiries.

UseResponse brings customer feedback, help desk, knowledge base, and live chat into one customer service suite. Its support covers more than 10 channels, including email, social media, live chat, community forums, and messengers. The help desk includes a shared inbox, queues, canned responses, macros, ticket automation, a help center, and a Kanban view. Feedback boards can be public or private, allow anonymous ideas and votes, and use custom workflows and voting limits. Listed integrations include Jira, Confluence, Slack, Salesforce, HubSpot, Zapier, Azure DevOps, Zoho CRM, Google Play Store, and Apple App Store. Live chat can connect with messaging services including WhatsApp, Telegram, Facebook Messenger, and Instagram. A RESTful API supports custom integrations and app development. Deployment options are cloud or self-hosted/on-premise, with the latter installed on the customer’s server. The Enterprise Cloud Support Suite costs $49 a month, billed per agent per month. The On Premise Support Solution costs $120 a month, billed per agent per month and paid annually, with a five-agent minimum. A 14-day trial is available; no free plan is listed.