Giftbit vs Merch.com
Giftbit
giftbit.comMerch.com
merch.comSide by side
| Figure | Giftbit | Merch.com |
|---|---|---|
| Price from | Free | Free |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 6 |
| Spec score · Sales Gifting Software | 8.0 (#8) | 8.0 (#9) |
| Integrations | Giftbit connects through Zapier to thousands of apps, including Slack, SurveyMonkey, Mailchimp, Google Sheets, Salesforce, and HubSpot. | The site lists Shopify, Zapier, REST API and webhooks as live integrations and says Zapier connects to 5,000+ apps. |
| Product | Giftbit is a business platform and API for sending, automating, and tracking digital rewards, incentives, and payouts. | Merch.com provides custom swag, promotional products, and corporate gifts, including design, production, and worldwide shipping. |
| Support | Giftbit says customer success and recipient support are available to every client, and API developers can contact its technical team by email. | Merch.com says expedited fulfillment and shipping options are available upon request and custom rates can be discussed with an account representative. |
Plans
Merch.com
- Merch platformFree
- Storage$0.01, paid once
- Additional item pick$2, paid once
- First item pick$3, paid once
- Fulfillment order charge$5, paid once
- International handling$15, paid once
In their own words
Giftbit
Giftbit is a business platform and API for sending digital rewards, incentives, and payouts. Teams can distribute rewards in bulk by email or direct link, or use the API for programmatic delivery and automation. Its catalog spans 1,500+ brands in 40+ countries, with prepaid cards supported in 150+ countries. Tracking indicates whether rewards were sent, delivered, opened, claimed, or remain outstanding. Teams can tailor branding, messages, delivery details, and recipient brand choices. Zapier connects Giftbit with apps including Slack, SurveyMonkey, Mailchimp, Google Sheets, Salesforce, and HubSpot. The free reward program has no subscription, platform, or minimum fees; customers pay reward face value, a 2.9% credit card funding fee, and fees for select prepaid cards. API usage has no fees, and a free Testbed sandbox provides a virtual balance for testing. Giftbit lists customer and employee incentives as well as academic, market, and UX research among its use cases. It excludes some program types, including alcohol, gambling, cryptocurrency, and consumer resale.
Merch.com
Merch.com provides custom swag, promotional products, and corporate gifts, with design, production, and worldwide shipping. Campaigns can be public, invite-only, or password-protected, and sends can be triggered by milestones, events, or CRM activity. Branded gift links let recipients choose a size, color, and shipping address. Campaign analytics include invite tracking through seven-stage funnels, activity, journey timelines, and engagement metrics. Inventory tools track SKUs, low stock, incoming shipments, and audit trails; orders support bulk imports and fulfillment routing. Customers can brand campaign pages, gift redemption pages, transactional emails, and order tracking. Live integrations include Shopify, Zapier, a REST API, and webhooks; Zapier connects to 5,000+ apps, with examples including Salesforce, HubSpot, Slack, BambooHR, Workday, Marketo, Mailchimp, Google Sheets, and Typeform. Platform use is free, but products, storage, and fulfillment cost extra. Listed charges include $0.01 per day for storage, $3 pick, $2 item pick, $5 order, and 15.00 USD for international handling.