Gimiq vs Landbot

Gimiq is an AI helpdesk for customer inquiries across chat, email, and phone calls. Its AI support agent can respond across chat, email, and messaging, take actions in connected systems, and escalate with context. A call agent handles inbound and outbound calls, with warm transfers, live transcription, and automatic summaries. The helpdesk includes omnichannel ticketing, a shared inbox, SLA policies, automations, collision detection, and an AI copilot. Listed channels include website live chat, in-app messaging, email, WhatsApp Business, SMS, Slack Connect, Facebook Messenger, and Instagram DMs. Integrations include Shopify, HubSpot, Salesforce, Jira, Stripe, PayPal, and Twilio, among others. Its REST API supports read and write access to conversations, contacts, tickets, macros, and knowledge base articles. Webhooks cover conversation, ticket, escalation, and AI-action events. Gimiq also lists importers for Zendesk, Zoho, Freshdesk, Intercom, and CSV. The free plan supports up to 3 agents and 250 tickets per month. Startup costs $228 a year per agent, billed annually; the Enterprise plan is listed at $69 a year.

Landbot is a web-based chatbot builder with a visual flow editor for creating multichannel conversations. It supports AI bot generation, knowledge-base answers, and human handoff. The Free plan costs nothing, lasts indefinitely, requires no card, and includes 100 chats per month for one seat. Starter costs €32 a month billed annually, with 500 chats, 100 AI chats, and two seats. Professional costs €80 a month billed annually and includes 2,500 chats, 300 AI chats, and three seats. Professional WA costs €160 a month with annual pricing shown in the comparison table; it includes 2,500 chats, 500 AI chats, one WhatsApp number, and 10,000 WhatsApp messages per month. A 14-day trial is available. Business is for five or more seats, with no price listed. Landbot was founded in 2015 and is headquartered in Barcelona, Spain.