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SPECIFICTION
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Gimiq

gimiq.co

From $5.75/mo Free plan WebAPI
Visit gimiq.co
Spec score 8.2 #6 of 24 in Sales Bots

What it is

Gimiq is an AI helpdesk for customer inquiries across chat, email, and phone calls. Its AI support agent can respond across chat, email, and messaging, take actions in connected systems, and escalate with context. A call agent handles inbound and outbound calls, with warm transfers, live transcription, and automatic summaries. The helpdesk includes omnichannel ticketing, a shared inbox, SLA policies, automations, collision detection, and an AI copilot. Listed channels include website live chat, in-app messaging, email, WhatsApp Business, SMS, Slack Connect, Facebook Messenger, and Instagram DMs. Integrations include Shopify, HubSpot, Salesforce, Jira, Stripe, PayPal, and Twilio, among others. Its REST API supports read and write access to conversations, contacts, tickets, macros, and knowledge base articles. Webhooks cover conversation, ticket, escalation, and AI-action events. Gimiq also lists importers for Zendesk, Zoho, Freshdesk, Intercom, and CSV. The free plan supports up to 3 agents and 250 tickets per month. Startup costs $228 a year per agent, billed annually; the Enterprise plan is listed at $69 a year.

Spec sheet

Product
Gimiq describes itself as an AI helpdesk for resolving customer inquiries across chat, email, and phone calls.Read 4 Oct 2026 · gimiq.co
Intended users
The About page describes Gimiq as serving support teams and customer experience leaders.Read 4 Oct 2026 · gimiq.co
API
Gimiq describes a REST API with read and write access to conversations, contacts, tickets, macros, and knowledge base articles.Read 4 Oct 2026 · gimiq.co
Integrations
Listed integrations include Shopify, WooCommerce, HubSpot, Salesforce, Jira, Linear, GitHub Issues, Stripe, PayPal, and Twilio.Read 4 Oct 2026 · gimiq.co
Support
The Enterprise plan includes a dedicated account manager and a 10-minute response SLA for critical bugs.Read 4 Oct 2026 · gimiq.co
Founded
2025Read 23 Sep 2026 · gimiq.co
AI support
Its AI support agent answers across chat, email, and messaging, can take actions in connected systems, and can escalate with context.Read 4 Oct 2026 · gimiq.co
Channels
Listed channels include website live chat, in-app messaging, email, WhatsApp Business, SMS, Slack Connect, Facebook Messenger, and Instagram DMs.Read 4 Oct 2026 · gimiq.co
Company history
Gimiq says it started building the product in 2025 and launched it in 2026.Read 4 Oct 2026 · gimiq.co
Data migration
Gimiq lists one-run importers for Zendesk, Zoho, Freshdesk, Intercom, and CSV, as well as scheduled transcript and reporting exports.Read 4 Oct 2026 · gimiq.co
Helpdesk
The helpdesk offers omnichannel ticketing, a shared inbox, SLA policies, automations, collision detection, and an AI copilot.Read 4 Oct 2026 · gimiq.co
Security and compliance
The Enterprise plan lists HIPAA, GDPR, and SOC2 compliance.Read 4 Oct 2026 · gimiq.co
Voice agent
Its AI call agent handles inbound and outbound calls, with warm transfers, live transcription, and automatic call summaries.Read 4 Oct 2026 · gimiq.co
Webhooks
Its webhooks support conversation, ticket, escalation, and AI-action events, with signed payloads, automatic retries, and a replay window.Read 4 Oct 2026 · gimiq.co

Plans and prices

Free Free Up to 3 agents · 250 tickets / month · Email & Live Chat widgets · Shared inbox queue · Basic SLA tracking Read 4 Oct 2026 · gimiq.co
Enterprise $69 a year billed annually Unlimited agents & channels · Unlimited AI resolutions · Custom voice agent models · HIPAA, GDPR & SOC2 compliance · 10-min critical bug SLA response · Dedicated account manager Read 4 Oct 2026 · gimiq.co
Startup $228 a year $228.00 per agent per year (= $19.00 per agent/month, billed annually) Up to 10 agents included · AI Chat Agent (500 resolutions/mo) · 1,000 AI Voice calling minutes/mo · Slack, WhatsApp & SMS channels · Same-day response SLA policy · Custom support macros Read 5 Oct 2026 · gimiq.co

Every Gimiq plan and price →

Strong points and limits

Strong points

  • AI agent can act in connected systems and escalate with context
  • Call agent includes transcription and automatic summaries
  • Helpdesk includes omnichannel tickets and collision detection
  • REST API supports read and write access
  • Free plan covers up to 3 agents and 250 tickets monthly

Limits

  • Free plan is limited to 250 tickets per month
  • Startup includes up to 10 agents
  • Startup AI Chat Agent includes 500 resolutions per month
  • Enterprise security and compliance are listed on that plan

Who it suits

Gimiq is intended for support teams and customer experience leaders handling inquiries across several channels. It may fit teams that want AI responses and call handling alongside ticketing and escalation tools.

Verdict

Gimiq brings AI support, voice handling, ticketing, and integrations into one helpdesk offering. Compare the included agent, ticket, and AI resolution limits with your team's expected volume before choosing a plan.

Where Specifiction places it

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