GitBook vs Helpable
GitBook
gitbook.comHelpable
gethelpable.comSide by side
| Figure | GitBook | Helpable |
|---|---|---|
| Price from | $65/mo | $25/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 5 |
| Spec score · Knowledge base software | 9.1 (#5) | 8.9 (#10) |
| AI Assistant | GitBook Assistant can provide contextual answers from documentation, connected knowledge sources, conversation context, and user data. | Calli reads published articles, answers customer questions in plain language with a source link, and hands unanswered conversations to the contact form with the full conversation attached. |
| API | The GitBook API is RESTful and supports standard GET, POST, PATCH, and DELETE methods for content, collaboration, and integrations. | The REST API uses API-key authentication and can create or update articles, read conversations and manage contacts. |
| Publishing audience | both | Helpable is positioned for SaaS companies, indie hackers, no-code app builders, agencies, e-commerce businesses and small businesses. |
| Content analytics | Yes | Yes |
| Custom domain | Yes | A custom domain with free SSL is included with every paid plan starting at Starter. |
| Free plan | Yes | The free plan is $0 forever and includes the knowledge base, widget, live chat, and inbox. |
| Integrations | Built-in integrations include GitHub, GitLab, Slack, Intercom, analytics services, authentication providers, feature-flag tools, and support tools. | Helpable integrates with Slack, Zapier, Make, Shopify, webhooks and REST APIs. |
| Product | GitBook is a collaborative, AI-native documentation platform for creating, reviewing, and publishing branded documentation websites. | Helpable combines an AI chatbot trained on a company’s content, a live chat inbox, and a public help center. |
| SSO support | Yes | Yes |
| Paid from | 65 | 25 |
| Support | GitBook provides product support through [email protected] and offers sales contact and demos. | Helpable says it usually replies to contact messages within a few hours on business days, while Scale includes dedicated support. |
| Version history | Yes | Yes |
Plans
Helpable
- FreeFree
- Solo$25 a month
- Starter$49 a month
- Pro$149 a month
- Scale$299 a month
In their own words
GitBook
GitBook is a documentation platform for teams creating, reviewing, and publishing branded documentation websites. Content can be written in a block-based visual editor or Markdown, organized through branch-based review, or synchronized with GitHub and GitLab. Published sites support custom domains, responsive layouts, SEO, preview deployments, and site variants. GitBook Agent can surface documentation gaps, draft updates, and review changes, while GitBook Assistant answers questions using documentation and connected sources. Teams can set tiered permissions and restrict documentation to authenticated users. The Free plan is free, includes one user, and limits GitBook Agent to 10 messages per week. Premium is $65 a month billed per site annually, plus $12 per user/month; Ultimate is $249 a month billed per site annually, plus $12 per user/month. Annual billing includes two months free, and a 14-day trial is available. Published documentation traffic is not limited.