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SPECIFICTION
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Helpable

gethelpable.com

From $25/mo Free plan WebAPI
Visit gethelpable.com
Spec score 8.9 #10 of 138 in Knowledge base software

Spec sheet

Product
Helpable combines an AI chatbot trained on a company’s content, a live chat inbox, and a public help center.Read 28 Sep 2026 · gethelpable.com
Audience
Helpable is positioned for SaaS companies, indie hackers, no-code app builders, agencies, e-commerce businesses and small businesses.Read 28 Sep 2026 · gethelpable.com
Free plan
The free plan is $0 forever and includes the knowledge base, widget, live chat, and inbox.Read 28 Sep 2026 · gethelpable.com
Paid from
25Read 20 Sep 2026 · gethelpable.com
API
The REST API uses API-key authentication and can create or update articles, read conversations and manage contacts.Read 28 Sep 2026 · gethelpable.com
Integrations
Helpable integrates with Slack, Zapier, Make, Shopify, webhooks and REST APIs.Read 28 Sep 2026 · gethelpable.com
Support
Helpable says it usually replies to contact messages within a few hours on business days, while Scale includes dedicated support.Read 28 Sep 2026 · gethelpable.com
AI assistant
Calli reads published articles, answers customer questions in plain language with a source link, and hands unanswered conversations to the contact form with the full conversation attached.Read 28 Sep 2026 · gethelpable.com
Annual billing
Annual billing saves about 20%, described as two months free.Read 28 Sep 2026 · gethelpable.com
App connections
It connects through Zapier to WhatsApp, Google Drive, Notion, Gmail, HubSpot, Airtable, and 4,000+ apps.Read 28 Sep 2026 · gethelpable.com
Article limit
15Read 20 Sep 2026 · gethelpable.com
Company location
Helpable describes itself as a European company built in Europe.Read 28 Sep 2026 · gethelpable.com
Content analytics
YesRead 20 Sep 2026 · gethelpable.com
Custom domain
A custom domain with free SSL is included with every paid plan starting at Starter.Read 28 Sep 2026 · gethelpable.com
Encryption
Connections use TLS 1.2+ and data at rest in managed Postgres is encrypted with AES-256.Read 28 Sep 2026 · gethelpable.com
Enterprise security
SSO and SAML are included in the Scale plan, and Helpable offers a signed DPA on every paid plan.Read 28 Sep 2026 · gethelpable.com
EU data residency
Data is stored and processed in the EU, and the AI runs on EU infrastructure.Read 28 Sep 2026 · gethelpable.com
Extra answers
Customers can add 1,000 additional answers for $29 on any plan.Read 28 Sep 2026 · gethelpable.com
Free tier limits
Free includes 30 Calli answers a month, up to 15 articles, and a Helpable badge.Read 28 Sep 2026 · gethelpable.com
Knowledge base
Helpable publishes a searchable help center on a custom domain with structured data, sitemap, hreflang and SEO metadata.Read 28 Sep 2026 · gethelpable.com
Language support
The product supports 50+ languages with hreflang handling.Read 28 Sep 2026 · gethelpable.com
Languages
Helpable supports 50+ languages with automatic hreflang handling.Read 28 Sep 2026 · gethelpable.com
Model training
Helpable says articles, conversations and visitor data are never used to train its models or third-party models.Read 28 Sep 2026 · gethelpable.com
Paid trial
Paid plans include a 7-day free trial with no credit card required.Read 28 Sep 2026 · gethelpable.com
Pricing model
Pricing is per workspace, with no per-agent or per-resolution charges.Read 28 Sep 2026 · gethelpable.com
Security controls
Helpable states that it is GDPR compliant and encrypts data in transit and at rest.Read 28 Sep 2026 · gethelpable.com
Security hosting
The application, database and file storage are hosted in the EU, and Helpable says it is GDPR-compliant by default.Read 28 Sep 2026 · gethelpable.com
Source citations
Calli answers from published articles and links to the source.Read 28 Sep 2026 · gethelpable.com
SSO support
YesRead 20 Sep 2026 · gethelpable.com
Support levels
Support ranges from standard to priority and dedicated support depending on the plan.Read 28 Sep 2026 · gethelpable.com
Supported platforms
The widget works in any framework and has a five-minute setup.Read 28 Sep 2026 · gethelpable.com
Team access
Team access includes Admin and Editor roles; paid plans vary by member count.Read 28 Sep 2026 · gethelpable.com
Version history
YesRead 20 Sep 2026 · gethelpable.com
Widget
The embeddable widget adds search and chat to an app or website with one script tag.Read 28 Sep 2026 · gethelpable.com

Plans and prices

Free Free Free forever 30 Calli AI answers/month · 1 team member · Helpable subdomain · Powered by Helpable branding Free forever; 30 Calli AI answers a month on a Helpable subdomain. Read 28 Sep 2026 · gethelpable.com
Solo $25 a month $25/mo 750 Calli AI answers/month · 1 team member · Custom domain + free SSL · 50 AI Writer generations/month For solo makers; includes 750 Calli AI answers a month and a custom domain. Read 28 Sep 2026 · gethelpable.com
Starter $49 a month $49/mo 2,500 Calli AI answers/month · 3 team members · 50 AI Writer generations/month · URL import · Bulk translation · Zapier, webhooks and REST API For small teams; includes 2,500 Calli AI answers a month and 3 team members. Read 28 Sep 2026 · gethelpable.com
Pro $149 a month $149/mo 12,000 Calli AI answers/month · 10 team members · 300 AI Writer generations/month · Knowledge-gap reports · Smart handoff routing · Priority support For growing support teams; includes 12,000 answers, analytics, and priority support. Read 28 Sep 2026 · gethelpable.com
Scale $299 a month $299/mo 30,000 Calli AI answers/month · Unlimited team members · Up to 3 knowledge bases · Custom Context (RAG) PDF upload · Private sections · SSO/SAML · Dedicated support For high-volume support; includes 30,000 answers, full white-label, RAG, and unlimited team members. Read 28 Sep 2026 · gethelpable.com

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