Helpable vs Zendesk Guide
Helpable
gethelpable.com
Zendesk Guide
zendesk.comSide by side
| Figure | Helpable | Zendesk Guide |
|---|---|---|
| Price from | $25/mo | $19/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 5 | 10 |
| Spec score · Knowledge base software | 8.9 (#10) | 9.2 (#3) |
| Article limit | 15 | 40000 |
| Audience | Helpable is positioned for SaaS companies, indie hackers, no-code app builders, agencies, e-commerce businesses and small businesses. | both |
| Content analytics | Yes | Yes |
| Custom domain | A custom domain with free SSL is included with every paid plan starting at Starter. | Yes |
| Free plan | The free plan is $0 forever and includes the knowledge base, widget, live chat, and inbox. | No |
| Integrations | Helpable integrates with Slack, Zapier, Make, Shopify, webhooks and REST APIs. | Zendesk Marketplace lists more than 1,200 apps, connectors, themes and partners. |
| Languages | Helpable supports 50+ languages with automatic hreflang handling. | Zendesk says Guide articles can be translated into more than 40 languages. |
| Security controls | Helpable states that it is GDPR compliant and encrypts data in transit and at rest. | Zendesk describes SSO, two-factor authentication, IP restrictions, redaction, audit logs and optional BYOK encryption. |
| SSO support | Yes | Yes |
| Paid from | 25 | 55 |
| Version history | Yes | Yes |
Plans
Helpable
- FreeFree
- Solo$25 a month
- Starter$49 a month
- Pro$149 a month
- Scale$299 a month
Zendesk Guide
- Suite Team$55 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPrice not published
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPriced on request
In their own words
Zendesk Guide
Zendesk Guide has no write-up on Specifiction yet; its figures are above.