GitBook vs Zendesk Guide
GitBook
gitbook.com
Zendesk Guide
zendesk.comSide by side
| Figure | GitBook | Zendesk Guide |
|---|---|---|
| Price from | $65/mo | $19/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 4 | 10 |
| Spec score · Knowledge base software | 9.1 (#5) | 9.2 (#3) |
| Publishing audience | both | both |
| Content analytics | Yes | Yes |
| Custom domain | Yes | Yes |
| Free plan | Yes | No |
| Headquarters | Covina, California, USA | San Francisco, California, United States |
| Integrations | Built-in integrations include GitHub, GitLab, Slack, Intercom, analytics services, authentication providers, feature-flag tools, and support tools. | Zendesk Marketplace lists more than 1,200 apps, connectors, themes and partners. |
| Security certifications | GitBook states that it is SOC 2, ISO 27001, and GDPR compliant. | Zendesk lists SOC 2 Type II, ISO 27001:2022, ISO 27018:2019, ISO 27701:2019, ISO 27017:2015, FedRAMP LI-SaaS and other certifications. |
| SSO support | Yes | Yes |
| Paid from | 65 | 55 |
| Version history | Yes | Yes |
Plans
Zendesk Guide
- Suite Team$55 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPrice not published
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPriced on request
In their own words
GitBook
GitBook is a documentation platform for teams creating, reviewing, and publishing branded documentation websites. Content can be written in a block-based visual editor or Markdown, organized through branch-based review, or synchronized with GitHub and GitLab. Published sites support custom domains, responsive layouts, SEO, preview deployments, and site variants. GitBook Agent can surface documentation gaps, draft updates, and review changes, while GitBook Assistant answers questions using documentation and connected sources. Teams can set tiered permissions and restrict documentation to authenticated users. The Free plan is free, includes one user, and limits GitBook Agent to 10 messages per week. Premium is $65 a month billed per site annually, plus $12 per user/month; Ultimate is $249 a month billed per site annually, plus $12 per user/month. Annual billing includes two months free, and a 14-day trial is available. Published documentation traffic is not limited.
Zendesk Guide
Zendesk Guide has no write-up on Specifiction yet; its figures are above.