Giva ChangeManager vs iSupport Service Desk
Giva ChangeManager
givainc.com
iSupport Service Desk
isupport.comSide by side
| Figure | Giva ChangeManager | iSupport Service Desk |
|---|---|---|
| Price from | $6.33/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 3 |
| Spec score · IT Change Management Software | 9.1 (#4) | 8.6 (#11) |
| Company legal name | Giva’s terms identify the provider as Giva, Inc. | The website footer identifies the maker as Groupware Incorporated doing business as iSupport Software. |
| Founded | 1999 | 1992 |
| Headquarters | Sunnyvale, California, United States | Washington State, United States |
| Integrations | Official integration options include LDAP/Active Directory synchronization, SAML single sign-on for Azure/ADFS, Google Apps and Okta, REST API connectivity, and Excel batch import. | Documented integrations include Active Directory, LDAP, Bomgar, Citrix GoToAssist, Outlook Calendar, Google Calendar, Twitter and third-party reporting tools. |
| Mobile access | Mobile use is browser-based on smartphones and tablets, with no separate download. | The HTML5 interface is optimized for desktops, tablets and smartphones, including iPhone and Android devices. |
| Rating on Capterra | 4.9 out of 5 from 57 reviews | 4.3 out of 5 from 34 reviews |
| Rating on G2 | 4.7 out of 5 from 10 reviews | 4.2 out of 5 from 22 reviews |
| Rating on Gartner Peer Insights | 5.0 out of 5 from 1 review | 4.8 out of 5 from 21 reviews |
| Security controls | Giva describes TLS-protected communications, encrypted daily backups, VPN-restricted databases, firewalls, penetration testing and employee two-factor authentication. | The product supports custom role-based permissions, full audit history, and portal security controls. |
| Support | The feature page promises 24/7 USA-based technical support and free setup assistance during and after the trial. | Technical support is available by phone or email Monday through Friday from 6:00 AM to 5:00 PM, and deployment consulting is provided remotely by systems engineers. |
| What it does | Giva ChangeManager records, evaluates, approves and tracks IT Requests for Change through configurable workflows, calendars and dashboards. | iSupport is IT service-management and help-desk software for incident, problem, change, asset, knowledge, workflow and customer-support operations. |
Plans
Giva ChangeManager
- Professional$76 a year
- Professional$76 a month
- Enterprise$98 a year
- Enterprise$98 a month
iSupport Service Desk
- Incident ManagementPriced on request
- Service DeskPriced on request
- Service Desk EditionPriced on request
In their own words
Giva ChangeManager
Giva ChangeManager is a standalone, ITIL-aligned system for logging, reviewing, approving, and tracking Requests for Change. It includes configurable request, approval, and change-control workflows, with ITIL-aligned defaults. Teams can coordinate work using an interactive RFC calendar, a weekly calendar view, real-time dashboards, and notifications; hardware and software assets tracked in Giva can link directly to change requests. ChangeManager can run independently or as a module in Giva Help Desk and ITSM products. Pricing starts at $76 a year, billed annually, and a free 30-day trial is available without a credit card. Professional and Enterprise plans each require a minimum of five licenses. All plans include unlimited routine technical support, setup assistance, and storage. Mobile access is browser-based for iOS and Android and requires no app download. Giva says it supports HIPAA/HITECH, GDPR, PIPEDA, and SOX compliance, and offers a BAA where needed. Change request entries do not have an AI Copilot, while the Knowledge Management module includes a Knowledge Copilot.
iSupport Service Desk
iSupport Service Desk automates incident, problem, change, knowledge, asset, customer, approval, and survey functions. Its Service Desk Edition combines incident, problem, and change management with service contracts, a CMDB, SLAs, purchasing, and a service catalog. Incidents can come in through email, direct entry, scheduling, social media, mobile clients, and mySupport portals. Administrators can configure forms, workflows, integrations, and business rules. The mySupport self-service portal includes chat, forums, knowledge bases, Q&A guides, custom forms and workflows, and real-time reporting. It is included with every license, with unlimited branded portals and end users at no additional cost. Reporting supports custom report building and scheduled PDF, Excel, and Word reports. The software can be hosted or installed on-premise, with access through Android, iOS, and web; an HTML5 interface also supports tablets and smartphones. Pricing is on request, and a free trial is available.