Giva ChangeManager vs Serviceaide ITSM
Giva ChangeManager
givainc.comServiceaide ITSM
serviceaide.comSide by side
| Figure | Giva ChangeManager | Serviceaide ITSM |
|---|---|---|
| Price from | $6.33/mo | $2,800/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 2 |
| Spec score · Change Management Software | 8.8 (#2) | 7.4 (#11) |
| API | Giva advertises a REST API for connecting external databases and data sources. | ChangeGear provides a RESTful API for custom integrations. |
| Headquarters | Sunnyvale, California, United States | Santa Clara, California, United States |
| Integrations | Official integration options include LDAP/Active Directory synchronization, SAML single sign-on for Azure/ADFS, Google Apps and Okta, REST API connectivity, and Excel batch import. | Named integrations include Jenkins, Docker, Chef, Puppet, Jira, Active Directory, ADFS, SAML 2.0 SSO, Exchange Web Services, and POP3/SMTP. |
| Purpose | Giva ChangeManager is a standalone, ITIL-aligned system for logging, vetting, approving, and tracking Requests for Change (RFCs). | ChangeGear provides change management and IT service management, with cloud and on-premises deployment options. |
| Support | The feature page promises 24/7 USA-based technical support and free setup assistance during and after the trial. | The maker's support page provides a ChangeGear demo portal link and directs customers to product-specific support portals. |
Plans
Giva ChangeManager
- Professional$76 a year
- Professional$76 a month
- Enterprise$98 a year
- Enterprise$98 a month
Serviceaide ITSM
- Change Management$2,800 a month
- ITSM - ESMPriced on request
In their own words
Giva ChangeManager
Giva ChangeManager is a standalone, ITIL-aligned system for logging, reviewing, approving, and tracking Requests for Change. It includes configurable request, approval, and change-control workflows, with ITIL-aligned defaults. Teams can coordinate work using an interactive RFC calendar, a weekly calendar view, real-time dashboards, and notifications; hardware and software assets tracked in Giva can link directly to change requests. ChangeManager can run independently or as a module in Giva Help Desk and ITSM products. Pricing starts at $76 a year, billed annually, and a free 30-day trial is available without a credit card. Professional and Enterprise plans each require a minimum of five licenses. All plans include unlimited routine technical support, setup assistance, and storage. Mobile access is browser-based for iOS and Android and requires no app download. Giva says it supports HIPAA/HITECH, GDPR, PIPEDA, and SOX compliance, and offers a BAA where needed. Change request entries do not have an AI Copilot, while the Knowledge Management module includes a Knowledge Copilot.
Serviceaide ITSM
Serviceaide ITSM has no write-up on Specifiction yet; its figures are above.