Gladia vs Otter.ai

Gladia provides audio infrastructure through an API for recording, transcribing, and enriching audio. It offers asynchronous and real-time transcription, including live streaming, with Starter supporting 100+ languages and automatic language detection and switching. Listed audio tools include speaker diarization, sentiment analysis, PII redaction, entity detection, and audio-to-LLM processing. Developers can use Python or Node.js SDKs, WebSocket streaming, or REST uploads; named integrations include Pipecat, LiveKit, Twilio, Retell, Zapier, Make, and n8n. Transcripts can include speaker labels and timestamps, and SRT and VTT are listed export formats. Starter is listed at free and includes 50€ in one-time credits that do not expire. Flexible pay-as-you-go Starter rates are $0.61 a month for asynchronous transcription and $0.75 a month for real-time transcription. Hourly call and total audio limits vary by tier. Gladia also offers GladiaFlow, a desktop voice dictation app for Mac and Windows; its code is available under the MIT license.

Otter.ai transcribes meetings into searchable text and provides summaries and action items. Its meeting bot can capture calls on Zoom, Google Meet and Microsoft Teams; the Mac and Windows desktop apps can record conversations without a bot joining. Other listed features include live transcription, speaker labels, note templates, calendar integrations and a searchable archive. It supports six languages and is available through Android, iOS, macOS, Windows and Chrome apps or extensions. Basic is free forever and includes 300 transcription minutes per user each month, three lifetime imported files per user, and a 30-minute maximum per conversation. Pro Annual costs $8.33/user/month, billed annually; Pro Monthly costs $16.99/user/month. Business Annual costs $19.99/user/month, billed annually, while Business Monthly costs $30/user/month. Business includes a seven-day free trial and allows conversations up to four hours. Otter lists TLS encryption and AES-256 encryption for real-time content. Payment options include credit and debit cards and Apple App Store or Google Play purchases.