Gladly vs PolyAI
| Gladly | PolyAI | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | No |
| Paid from | — | — |
| Open source | No | No |
| Platforms | api, Web | Web |
| API access | Yes | Yes |
| Free plan | — | No |
| Supported channels | — | voice, webchat, SMS, WhatsApp |
| Workflow actions | — | Yes |
| Human handoff | — | Yes |
| Voice support | — | Yes |
| Multilingual support | — | Yes |
Both are listed in Best AI Customer Service Agents, Best AI Customer Service Software. On Specifiction, Gladly scores higher on our published basis.