GLPI vs KIX
GLPI
glpi-project.org
KIX
kixdesk.comSide by side
| Figure | GLPI | KIX |
|---|---|---|
| Price from | €19/mo | €33/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | Yes | Yes |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | — |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 13 | 5 |
| Spec score · Self Service Software | 9.2 (#1) | 9.0 (#6) |
| Spec score · IT SLA Management Software | 9.1 (#4) | 9.1 (#6) |
| Spec score · ITSM Software | 9.2 (#2) | 9.2 (#5) |
| Spec score · IT Help Desk Software | 9.1 (#5) | 9.1 (#9) |
| Spec score · IT Incident Management Software | 9.1 (#4) | 9.1 (#6) |
| API | GLPI provides a legacy REST API, a newer high-level API with OAuth2 grants, Swagger documentation and a GraphQL wrapper. | KIX exposes a version 1 REST API using a WebToken session obtained through the /auth endpoint. |
| Asset management | GLPI manages hardware, software and licenses, network equipment, certificates, domains, clusters, and databases. | KIX includes an asset database/CMDB and supports linking service work to devices and configuration items. |
| Documentation | Documentation covers administrator, user, developer, agent and plugin workflows, with installation, command-line, API and contribution guidance. | The help center covers KIX Start, KIX Pro, cloud, self-service portal and Field Agent topics, with installation and update guidance. |
| Integrations | Official integrations include Azure/Entra ID, Google SSO, GLPI Inventory and webhooks. | Official Connect modules integrate KIX with opsi, baramundi, Deskcenter, external databases and JSON web services. |
| Rating on Apple App Store | 3.4 out of 5 from 7 ratings | 5.0 out of 5 from 2 ratings |
| Rating on Google Play | 3.8 out of 5 from 302 reviews | The Google Play listing displays no user rating or review count and shows 50+ downloads. |
| Self-hosting | Self-hosted deployments support Apache, Nginx, Lighttpd or IIS with PHP and MySQL or MariaDB. | KIX can be deployed on-premises or consumed as cloud software, with Docker Compose environments supplied for in-house use. |
| Support | The download page says partners can provide configuration and customization support plus L1 and L2 support. | The maker says its support is provided directly by the manufacturer and offers implementation, training, technical help, and user support. |
| System requirements | GLPI 12 requires at least PHP 8.3 with MariaDB 10.11 or MySQL 8.0, and plugins must be compatible with the major release. | Standard operation requires a Linux AMD64 host based on Debian or Ubuntu LTS with current Docker and Docker Compose; Windows and macOS are supported only for testing. |
| Trial | The public-cloud offer has a 45-day trial with no obligation and no credit card required. | The maker offers a no-obligation trial with full access for 30 days. |
Plans
GLPI
- Public Cloud€19 a month
- Private Cloud€21 a month
- CustomPrice not published
- GLPI Network Basic€100 a month
- Self-hosted Basic€100 a month
- GLPI Network Standard€300 a month
- Self-hosted Standard€300 a month
- GLPI Network Advanced€1,000 a month
- Self-hosted Advanced€1,000 a month
- GLPI Network Enterprise€4,500 a month
KIX
- KIX StartFree
- KIX Pro Business Cloud€33 a month
- KIX Pro Business On-Prem€3,690, paid once
- KIX Pro Enterprise CloudPriced on request
- KIX Pro Enterprise On-PremPriced on request
In their own words
GLPI
GLPI is an IT management platform for helpdesk tickets, asset inventory, and service management. Users can create incident or request tickets and assign them to a group, profile, or individual. Its service workflows include problem and change management, planning, recurring tickets, statistics, and custom forms. Asset records cover hardware, software and licenses, network equipment, certificates, domains, clusters, and databases. Other tools include project workflows with Gantt or Kanban views, a knowledge base, reservations, reports, and saved searches. GLPI offers eight profile types and standard or self-service interfaces; its self-service interface is free for end users. Organizations can choose cloud or on-premise deployment. The public-cloud offer has a 45-day trial without obligation or a credit card. Public Cloud costs €19 a month per IT agent, with one billed agent minimum; Private Cloud costs €21 a month per agent and requires at least 25 billed agents. The FAQ says on-premise GLPI has no licensing fees or limit on users or technicians.
KIX
KIX is open-source service management software for ITSM, enterprise service management, and technical customer support. Its stated uses include help desks, customer support, and field service management. Teams can manage tickets in list or Kanban views and keep searchable internal and external communications with them. Asset management links assets to related tickets and service level agreements, with integrations for inventory tools including baramundi and opsi. KIX provides a REST API, and external tools and data can connect through add-ons, web services, and database access. The software is offered for cloud and on-premises use. Regular single-instance operation requires a Debian- or Ubuntu-based Linux host with AMD64 architecture. The free KIX Start edition has limited functionality and no support or maintenance. KIX Pro Business Cloud starts at €33 a month per agent; Pro Business On-Prem starts at 3690.00 EUR once for packages of 10–250 agents. Enterprise plan prices are available on request. A 30-day trial provides full access, and the maker offers implementation, training, technical help, and user support.