GLPI vs Spiceworks Cloud Help Desk
GLPI
glpi-project.orgSpiceworks Cloud Help Desk
spiceworks.comSide by side
| Figure | GLPI | Spiceworks Cloud Help Desk |
|---|---|---|
| Price from | €19/mo | $5/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 13 | 5 |
| Spec score · IT Help Desk Software | 9.1 (#5) | 8.7 (#17) |
| Spec score · IT Ticketing Systems | 9.2 (#4) | 8.7 (#10) |
| Integrations | Official integrations include Azure/Entra ID, Google SSO, GLPI Inventory and webhooks. | The product is described as integrating with email, Active Directory and other Spiceworks tools; third-party business integrations are limited according to an independent review. |
| Knowledge base | A knowledge-base module centralizes internal procedures and public FAQs for user self-service. | The service includes a knowledge base for articles, FAQs and tutorials, with articles linkable to tickets. |
| Rating on Apple App Store | 3.4 out of 5 from 7 ratings | 1.8 out of 5 from 62 ratings |
| Rating on G2 | 4.5 out of 5 from 42 reviews | 4.3 out of 5 from 311 reviews |
| Rating on Gartner Peer Insights | 4.3 out of 5 from 7 ratings | The opened Gartner page shows favorable reviewer experience but does not display an aggregate numeric rating or review count. |
| Rating on GetApp | 4.5 out of 5 from 41 reviews | 4.4 out of 5 from 586 reviews |
| Rating on Google Play | 3.8 out of 5 from 302 reviews | 2.3 out of 5 from 127 reviews |
| Rating on TrustRadius | 9.2 out of 10 from 9 reviews | 8.2 out of 10 from 255 reviews and ratings |
| Support | The download page says partners can provide configuration and customization support plus L1 and L2 support. | Spiceworks directs Cloud Help Desk users to email support, subscription support forms and community forums through its Jira-based help center. |
| What it does | GLPI is free asset and IT-management software combining ITIL service desk, inventory, configuration management, license tracking and software auditing. | Cloud Help Desk is a hosted IT ticketing service for logging, assigning, prioritizing and resolving internal support requests. |
Plans
GLPI
- Public Cloud€19 a month
- Private Cloud€21 a month
- CustomPrice not published
- GLPI Network Basic€100 a month
- Self-hosted Basic€100 a month
- GLPI Network Standard€300 a month
- Self-hosted Standard€300 a month
- GLPI Network Advanced€1,000 a month
- Self-hosted Advanced€1,000 a month
- GLPI Network Enterprise€4,500 a month
Spiceworks Cloud Help Desk
- CoreFree
- Core PlanFree
- Premium Plan - annual$5 a month
- Premium$6 a month
- Premium Plan - monthly$6 a month
In their own words
GLPI
GLPI is an IT management platform for helpdesk tickets, asset inventory, and service management. Users can create incident or request tickets and assign them to a group, profile, or individual. Its service workflows include problem and change management, planning, recurring tickets, statistics, and custom forms. Asset records cover hardware, software and licenses, network equipment, certificates, domains, clusters, and databases. Other tools include project workflows with Gantt or Kanban views, a knowledge base, reservations, reports, and saved searches. GLPI offers eight profile types and standard or self-service interfaces; its self-service interface is free for end users. Organizations can choose cloud or on-premise deployment. The public-cloud offer has a 45-day trial without obligation or a credit card. Public Cloud costs €19 a month per IT agent, with one billed agent minimum; Private Cloud costs €21 a month per agent and requires at least 25 billed agents. The FAQ says on-premise GLPI has no licensing fees or limit on users or technicians.
Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk has no write-up on Specifiction yet; its figures are above.