Gmelius vs Maxdesk

Gmelius is a Gmail-native platform for creating AI agents that carry out defined team jobs across connected tools. Users describe an agent’s task in plain language, choose the inbox it monitors, connect tools, and decide which actions need approval, without writing code. Meli, described as an AI Chief of Staff, supplies agents with context about a team’s clients, history, and priorities. Gmelius also provides shared Gmail inboxes and labels, shared drafts, email notes and mentions, delegation, templates, analytics, calendar tools, and scheduled sending. Listed integrations include Google Groups, Google Workspace Admin, Meet, Calendar, Salesforce, HubSpot, Slack, Trello, Nicereply, Zapier, Make, and Relay.app. The Gmail extension supports Chrome, Microsoft Edge, Brave, and Opera; listed platforms also include Android, iOS, API, and web. There is no free plan, but a seven-day trial gives access to Growth; afterward, users must choose a paid plan or the account is suspended. Prices start at $19/user/mo (annual).

Maxdesk is a hosted, web-based help desk and ticketing system for customer support and internal IT. Each workspace receives a support address that turns incoming email into threaded tickets. The ticket view brings conversations, priorities, statuses, assignments, internal notes and attachments together. SLA targets can vary by priority and business hours, with countdowns and breach alerts. No-code rules use triggers, conditions and actions to route, tag, escalate or auto-reply. Its dashboard reports ticket counts, SLA breaches, CSAT, response time, trends and live activity. Custom roles, groups, a permission matrix and ticket-scope controls manage access. The Free plan includes unlimited agents and tickets within fair use, basic SLA policies, templates, a knowledge base and limited active automations. Pro costs $20 a month; Elite costs $99 a month and adds AI capabilities.