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Maxdesk
maxdesk.ai
What it is
Maxdesk is a hosted, web-based help desk and ticketing system for customer support and internal IT. Each workspace receives a support address that turns incoming email into threaded tickets. The ticket view brings conversations, priorities, statuses, assignments, internal notes and attachments together. SLA targets can vary by priority and business hours, with countdowns and breach alerts. No-code rules use triggers, conditions and actions to route, tag, escalate or auto-reply. Its dashboard reports ticket counts, SLA breaches, CSAT, response time, trends and live activity. Custom roles, groups, a permission matrix and ticket-scope controls manage access. The Free plan includes unlimited agents and tickets within fair use, basic SLA policies, templates, a knowledge base and limited active automations. Pro costs $20 a month; Elite costs $99 a month and adds AI capabilities.
Spec sheet
- Product
- Maxdesk describes itself as a hosted help desk and ticketing system.Read 8 Oct 2026 · maxdesk.ai
- Audience
- Maxdesk says it is for teams of all sizes, including startups, growing support teams and larger organizations; it also says it can be used for internal IT.Read 8 Oct 2026 · maxdesk.ai
- Integrations
- The pages reviewed describe email-to-ticket but do not name third-party integrations.Read 8 Oct 2026 · maxdesk.ai
- Support
- The Free plan includes email support, while Pro includes priority email support; the contact page says replies usually arrive within a working day.Read 8 Oct 2026 · maxdesk.ai
- Headquarters
- Bengaluru, IndiaRead 28 Sep 2026 · maxdesk.ai
- AI
- Elite includes AI response assistance, translations, troubleshooting, ticket summaries and sentiment and urgency detection.Read 8 Oct 2026 · maxdesk.ai
- Analytics
- The dashboard includes ticket counts, SLA breaches, CSAT, response time, trends and a live activity feed.Read 8 Oct 2026 · maxdesk.ai
- Automation
- No-code rules use triggers, conditions and actions, and can route, tag, escalate or auto-reply to tickets.Read 8 Oct 2026 · maxdesk.ai
- Each workspace gets a support address that converts incoming mail into threaded tickets.Read 8 Oct 2026 · maxdesk.ai
- Free-plan limits
- The Free plan has fair-use ticket limits, limited active automations, standard storage and attachment limits, and Maxdesk branding on outbound email.Read 8 Oct 2026 · maxdesk.ai
- Notable scope
- Maxdesk says it is not a full ITSM suite.Read 8 Oct 2026 · maxdesk.ai
- Permissions
- Maxdesk lists custom roles, groups, a permission matrix and ticket scope controls.Read 8 Oct 2026 · maxdesk.ai
- Security records
- The Free plan includes an audit trail and 3-month rolling ticket, report and audit history; Pro lists 12 months and Elite 24 months.Read 8 Oct 2026 · maxdesk.ai
- SLAs
- SLA targets can vary by priority and account for business hours, with ticket countdowns and breach alerts.Read 8 Oct 2026 · maxdesk.ai
- Ticketing
- The ticket view combines conversations, priorities, statuses, assignments, internal notes and attachments.Read 8 Oct 2026 · maxdesk.ai
Plans and prices
Free Free billed monthly Unlimited agents · Unlimited tickets within fair usage · Email-to-ticket · Basic SLA policies and business hours · No-code automations with limited active rules · Templates and knowledge base Read 19 Sep 2026 · maxdesk.ai
Pro $20 a month billed monthly Everything in Free · Custom logo and brand colors · Advanced reports and export · Higher storage and attachment limits · Twelve-month rolling data retention · No ads or Maxdesk footer Read 19 Sep 2026 · maxdesk.ai
Elite $99 a month billed monthly Everything in Pro · Two AI agents · Up to 5,000 AI responses per month · Context-aware conversations · AI Copilot and response assistant · Live translations Read 19 Sep 2026 · maxdesk.ai
Free plan Free $0 forever Unlimited agents · unlimited tickets (fair usage) · 3-month rolling ticket, report & audit history · standard attachment/storage limits · ads and Maxdesk email branding Read 8 Oct 2026 · maxdesk.ai
Pro plan $20 a month $20/ workspace / month Per workspace · 12-month rolling data retention · higher storage/attachment limits Read 8 Oct 2026 · maxdesk.ai
Elite plan $99 a month $99/ workspace / month Per workspace · 24-month rolling data retention · 2 AI agents · up to 5,000 AI responses / month Read 8 Oct 2026 · maxdesk.ai
Enterprise plan Priced on request Talk to sales For enterprise-scale needs · reliability, security review, procurement paths and dedicated support Read 8 Oct 2026 · maxdesk.ai
Strong points and limits
Strong points
- Email converts directly into threaded tickets
- SLA countdowns and breach alerts
- No-code routing and escalation rules
- Unlimited agents on Free plan
- AI assistance included with Elite
Limits
- Free plan has fair-use ticket limits
- Free plan includes Maxdesk email branding
- Only one shared mailbox
- Not a full ITSM suite
Who it suits
Maxdesk suits startups, growing support teams, larger organizations and internal IT groups needing email-based ticketing. It supports teams of all sizes through a web interface.
Verdict
Maxdesk covers core email ticketing, SLA management, automation and reporting in a web service with a Free tier. Paid plans add branding, retention, storage, reporting and AI, while the product remains narrower than a full ITSM suite.
Where Specifiction places it
- Email Collaboration Software#13 of 358.0
- Shared Inbox Software#12 of 308.0
