Goodfeedback vs Trustindex
Goodfeedback
goodfeedback.orgTrustindex
trustindex.ioSide by side
| Figure | Goodfeedback | Trustindex |
|---|---|---|
| Price from | €19/mo | $5.42/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 4 |
| Spec score · Online Reputation Management Software | 8.8 (#3) | 8.7 (#9) |
| Integrations | The documentation identifies Google Business Profile, Tripadvisor, Trustpilot and Yelp as integrations used to sync reviews or direct customers. | Listed integrations include Shopify, WooCommerce, Magento, BigCommerce, Squarespace, Wix, Zendesk, HubSpot, Salesforce, Mailchimp, Klaviyo, ActiveCampaign, Zapier and Make. |
| Product | GoodFeedback is an AI-powered review management platform for businesses of all sizes. | Trustindex collects, manages, and displays customer reviews and social feeds for businesses. |
| Review sources | Google Maps,Tripadvisor,Trustpilot,Yelp,custom links | Paid plans include reviews from 133 platforms, and the company says it aggregates reviews from multiple sources. |
| Support | Support is available by email and live chat; chat hours are listed as 9 AM–6 PM PST, and Business customers are stated to have 24/7 urgent support access. | Trustindex lists email support, live chat, a knowledge base, free workshop consultation, and video tutorials. |
| What it does | GoodFeedback is an AI review-management service that collects customer feedback, routes customers to review sites or private forms, analyzes sentiment, and helps businesses respond. | Trustindex provides review collection, aggregation, management and website display tools for businesses. |
Plans
Goodfeedback
- Free TrialFree
- Starter€19 a month
- Professional€49 a month
- Business€129 a month
In their own words
Goodfeedback
Goodfeedback is an AI-powered review-management platform for businesses of different sizes. It creates branded QR codes and links that send satisfied customers to review sites while routing unhappy customers to private feedback forms. Supported sources include Google Maps, Tripadvisor, Trustpilot, Yelp, and custom links; documented syncing covers Google My Business, Tripadvisor, Trustpilot, and Yelp. AI can generate personalized Google-review replies automatically or with one click. A quality gate blocks inappropriate replies and flags suspicious patterns for manual review. The dashboard follows ratings, response rates, and review trends across locations and exports PDF reports. Monitoring alerts are available, and the service runs on the web and through an API. Plans include Starter at €19 a month, Professional at €49 a month, and Business from €129 a month, plus a seven-day trial without a credit card. Business supports up to 20 locations and 3,000 monthly AI replies.
Trustindex
Trustindex helps businesses collect and manage customer reviews, then display them alongside social feeds. Its review collection campaigns can send invitations after events such as invoice creation, payment, or subscription renewal. The pricing page lists 36 review widget layouts and 25 pre-designed styles; paid plans include reviews from 133 platforms. Review management tools include filtering by source and star rating, email notifications, statistics, and AI-assisted replies. Social feed widgets cover services including Instagram, TikTok, YouTube, Facebook, LinkedIn, and Vimeo. Listed integrations include BigCommerce, Wix, Zapier, Stripe, PayPal, and QuickBooks, while BCC email is an option for unsupported systems. Trustindex offers a seven-day trial without credit card details, followed by access to its free package. Paid plans renew automatically after one year, and refunds may be requested within 30 days of purchase. The Free Package is free. Annual plans cost $65 a year for Single, $125 a year for Pro, and $349 a year for Ultimate.