Google Voice for business vs Nextiva
Google Voice for business
workspace.google.comNextiva
nextiva.comSide by side
| Figure | Google Voice for business | Nextiva |
|---|---|---|
| Price from | $10/mo | $15/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 3 | 8 |
| Spec score · Voicemail Transcription Software | 9.0 (#1) | 9.0 (#2) |
| Spec score · Business Phone Systems | 8.8 (#18) | 9.3 (#2) |
| Spec score · Voip Software | 8.7 (#8) | 8.8 (#7) |
| Spec score · Cloud Telephony Solutions | 8.7 (#9) | 8.9 (#5) |
| Spec score · Google Workspace Communication Tools | 8.7 (#10) | 8.8 (#5) |
| Auto attendant | Yes | Yes |
| Business numbers | local | multiple |
| Call handling | Admins can assign and port numbers, manage billing, and configure ring groups and multi-level auto attendants. | The product page lists auto attendants, local and toll-free numbers, advanced call routing, call recording, voicemail transcription, and call forwarding. |
| Call routing | custom | Administrators can route inbound calls using configured criteria, transfer calls and conference participants through the app. |
| Desktop and mobile apps | Yes | Yes |
| Integrations | The page describes integrations with Google Meet, Calendar, and Gmail, plus SIP Link and HP Poly desk phones. | Nextiva lists integrations for Salesforce, HubSpot, Microsoft Teams, Microsoft Dynamics, Google Calendar, Outlook, Zendesk, Shopify, ServiceNow, NetSuite, Square, Zoho and many other systems. |
| Paid from | 10 | 15 |
| Support | The Starter business plan includes 24/7 access to Google Voice support. | The cloud phone system pricing page says all plans include 24/7 customer support. |
| Voicemail | Voice can block spam calls and automatically transcribe voicemails to text. | Voicemail includes transcription, alerts and options to download, forward or listen to messages in the app. |
| Voicemail transcription | Yes | Yes |
Plans
Google Voice for business
- Starter$10 a month
- Standard$20 a month
- Premier$30 a month
Nextiva
- Core$15 a month
- Engage$25 a month
- Scale$75 a month
- Core$15 a month
- Core$15 a month
- Engage$25 a month
- Engage$25 a month
- Scale$75 a month
In their own words
Google Voice for business
Google Voice for business has no write-up on Specifiction yet; its figures are above.
Nextiva
Nextiva is a hosted VoIP PBX for business communications, with voice calling, messaging, and collaboration features. Its Core plan includes inbound and outbound voice, business SMS, video meetings, screen and file sharing, call routing, team chat, and a mobile app. Listed call-handling tools include auto attendants, local and toll-free numbers, advanced routing, call recording, voicemail transcription, and call forwarding. Engage adds customer-to-team SMS, toll-free service and minutes, advanced reporting, an inbound call center, live chat, and a chatbot. Apps are listed for Windows, macOS, Linux, iOS, and Android, and a Chrome extension connects Contact Center to the browser. The integrations directory names Salesforce, HubSpot, Zoho, Microsoft Teams, Zendesk, and others; Nextiva advises confirming availability for integrations not shown. The system needs at least 100 kbps of upload speed per phone line, and all cloud phone system plans include 24/7 support. Core costs $15/user/mo, Engage $25/user/mo, and Scale $75/user/mo. No free plan or trial is listed.