GoReminders vs Voicent

GoReminders is an appointment reminder system for small businesses and other appointment-based businesses. It sends automated reminders by text or email, and clients can confirm by replying. A customizable booking page lets clients request preferred times or book instantly; group booking and payment collection are also supported. Businesses can use message templates and sequences, handle client replies, and send email or text blasts. Calendar syncing is one-way and supports Google Calendar, Outlook, iCal, and other calendars. Listed integrations include iCloud Calendar, Squarespace, Wix, WordPress, Mailchimp, Constant Contact, Stripe, Zapier, and an API. The API can create, edit, and delete appointments, customers, locations, staff, services, and labels, and create webhooks. Reports cover appointment volume, message blast statistics, and monthly comparisons. The features page says staff, locations, services, and devices are unlimited. GoReminders is available on the web and iOS; Android users access it through a mobile browser. The paid service offers a 14-day trial with no credit card required. The maker is based in New York, New York.

Voicent develops software for automated voice, email, and text communication, with point-and-click controls for sharing information and exchanging ideas. Its hosted service runs in a browser and can be accessed from computers, phones, and tablets. Cloud plans include call-center features such as agent dashboards, predictive dialing, and campaigns. Cloud calling covers the USA and Canada; on-premise software supports worldwide use with local phone and text services and requires Windows. Voicent says its cloud service has no contact limit and allows unlimited contact imports without extra fees. Calls are billed from pickup to hang-up, with a 30-second minimum followed by six-second increments. Features include call recording, voicemail drop, and dialing modes such as predictive, progressive, preview, click-to-call, and alternate phone dialing. CRM integrations include Salesforce, SugarCRM, Zoho CRM, MySQL, and Voicent CRM. The service lists a free plan, paid options from $19/mo, and a 30-day trial. Standard support is available weekdays from 8am to 5pm PST, excluding holidays or closures.