Gorgias vs GoTo Connect
Gorgias
gorgias.com
GoTo Connect
goto.comSide by side
| Figure | Gorgias | GoTo Connect |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 0 | 5 |
| Spec score · SMS Customer Service Software | 8.4 (#3) | 8.0 (#5) |
| Compliance | Gorgias lists SOC 2 Type II certification and HIPAA compliance on its security page. | GoTo Connect's technical and organizational measures list SOC 2/SOC 3 Type II, BSI C5, PCI DSS, and TRUSTe Enterprise Privacy certifications. |
| Free plan | No | No |
| Integrations | Gorgias says its app directory connects more than 100 apps, including Shopify, BigCommerce, Loop Returns, Yotpo, Recharge, and Attentive. | GoTo Connect lists integrations with ServiceNow and Zendesk, and its integration marketplace features Kommo CRM and Pipedrive. |
| Product | Gorgias is a customer support platform for ecommerce brands that brings email, chat, social media, phone, and SMS interactions into one place. | GoTo Connect is an AI-powered cloud communications and unified communications platform for small, midsized, and distributed businesses. |
| Security | Gorgias lists SOC 2 Type II certification, HIPAA compliance, encrypted backups, HTTPS TLS connections, and two-factor authentication among its security measures. | GoTo's GoTo Connect technical and organizational measures describe TLS 1.2 or higher for data in transit and AES 256-bit encryption for customer content at rest. |
| Support | Gorgias provides Academy courses and Help Center resources, and its support page describes email and chat support options based on business size. | GoTo says every Connect plan includes 24/7 support. |
Plans
GoTo Connect
- Phone SystemPriced on request
- Customer Experience (CX)Priced on request
- CX CompletePriced on request
- Contact CenterPriced on request
- Phone System + AI ReceptionistPriced on request
In their own words
Gorgias
Gorgias is a helpdesk for ecommerce customer experience teams, bringing support conversations, customer data, workflows, and an AI Agent together. Its inbox gathers email, chat, SMS, WhatsApp, Instagram, and Facebook conversations in one view. Shopify tickets can show order, customer, and product information; agents can cancel orders, apply discounts, or upsell from a conversation. Helpdesk tools include ticket routing, prioritization, automation rules, SLA management, a help center, and a customer portal. The app directory connects more than 100 apps, and custom HTTP integrations can fetch data or trigger actions in other systems. Gorgias lists web, Android, iOS, API, and extension access. Its mobile apps provide push notifications and can create email tickets, but cannot make or receive calls or send images or links in messages. A new helpdesk account starts with a 30-day free trial, though trial accounts cannot create a help center and have outbound email limits. Plans scale from 50 to 5,000 tickets per month and are not priced per agent. Voice and SMS are add-ons priced by usage.
GoTo Connect
GoTo Connect is a paid cloud communications platform for small, midsized, distributed, and multi-location businesses. Its cloud phone system combines telephony with meetings, messaging, softphone features, and SMS. The service supports multiple business numbers, automatic attendants, custom call routing, voicemail transcription, and desktop and mobile apps on Android, iOS, macOS, web, and Windows. Plans include video meetings for up to 250 participants, while the Phone System plan adds unlimited auto attendants and call queues, customizable dial plans, calls to 50 countries, and 24/7 support. Customer Experience offerings add WhatsApp, social messaging, SMS campaigns, web chat, surveys, and a team inbox. Other plans cover contact-center tools, AI call handling, reporting, webinars, and virtual assistance. An AI Receptionist can answer and route calls, capture caller details, and provide multilingual support. Pricing is available on request, and there is no free plan.