Gorgias vs Inbenta
Gorgias
gorgias.com
Inbenta
inbenta.comSide by side
| Figure | Gorgias | Inbenta |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 0 | 1 |
| Spec score · AI Customer Service Agents | 8.2 (#7) | 7.6 (#26) |
| Spec score · AI Agents for Customer Support Software | 8.3 (#4) | 7.7 (#11) |
| Spec score · Customer Self-Service Software | 8.3 (#13) | 7.7 (#22) |
| Founded | 2015 | 2005 |
| Free plan | No | No |
| Headquarters | 180 Sansome Street, Suite 1800, San Francisco, California, United States | Allen, Texas, USA |
| Integrations | Gorgias says its app directory connects more than 100 apps, including Shopify, BigCommerce, Loop Returns, Yotpo, Recharge, and Attentive. | Inbenta says its AppHub offers more than 850 pre-built integrations, connecting to AI models, data systems, CRMs, and other enterprise tools. |
| Security | Gorgias lists SOC 2 Type II certification, HIPAA compliance, encrypted backups, HTTPS TLS connections, and two-factor authentication among its security measures. | Inbenta states it is certified to ISO 9001, ISO 27001, ISO 27017, and ISO 27701, and that data is encrypted at rest using AES-256 and in transit using TLS. |
| Trial | A new helpdesk account starts a 30-day free trial; trial accounts cannot create a help center and have limits on outbound email messages. | An Inbenta article says its chatbot solution offers a 14-day free trial. |
Plans
In their own words
Gorgias
Gorgias is a helpdesk for ecommerce customer experience teams, bringing support conversations, customer data, workflows, and an AI Agent together. Its inbox gathers email, chat, SMS, WhatsApp, Instagram, and Facebook conversations in one view. Shopify tickets can show order, customer, and product information; agents can cancel orders, apply discounts, or upsell from a conversation. Helpdesk tools include ticket routing, prioritization, automation rules, SLA management, a help center, and a customer portal. The app directory connects more than 100 apps, and custom HTTP integrations can fetch data or trigger actions in other systems. Gorgias lists web, Android, iOS, API, and extension access. Its mobile apps provide push notifications and can create email tickets, but cannot make or receive calls or send images or links in messages. A new helpdesk account starts with a 30-day free trial, though trial accounts cannot create a help center and have outbound email limits. Plans scale from 50 to 5,000 tickets per month and are not priced per agent. Voice and SMS are add-ons priced by usage.