Gorgias vs Intercom
Gorgias
gorgias.comIntercom
intercom.comSide by side
| Figure | Gorgias | Intercom |
|---|---|---|
| Price from | — | $0.99/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 0 | 11 |
| Spec score · AI Customer Service Agents | 8.2 (#7) | 8.6 (#2) |
| Spec score · AI Agents for Customer Support Software | 8.3 (#4) | 8.6 (#3) |
| Spec score · Customer Self-Service Software | 8.3 (#13) | 8.7 (#7) |
| Spec score · Help desk software | 8.3 (#29) | 9.0 (#10) |
| Spec score · AI Customer Service Software | 8.2 (#12) | 8.6 (#7) |
| Spec score · Customer Messaging Platforms | 8.2 (#7) | 8.6 (#5) |
| Spec score · Multilingual Customer Support Software | 8.3 (#9) | 8.7 (#6) |
| Spec score · Customer Service - Midmarket Software | 8.3 (#13) | 8.7 (#8) |
| Spec score · Social Media Customer Service Software | 8.2 (#18) | 8.7 (#10) |
| Spec score · Conversational Support Software | 8.2 (#13) | 8.6 (#9) |
| Spec score · Customer Support Software | 8.2 (#14) | 8.6 (#8) |
| Spec score · Digital Customer Service Platforms | 8.2 (#13) | 8.6 (#8) |
| Founded | 2015 | 2011 |
| Free plan | No | No |
| Headquarters | 180 Sansome Street, Suite 1800, San Francisco, California, United States | San Francisco, California, United States |
| Integrations | Gorgias says its app directory connects more than 100 apps, including Shopify, BigCommerce, Loop Returns, Yotpo, Recharge, and Attentive. | Fin can work with existing helpdesks including Salesforce, HubSpot, and Freshdesk. |
Plans
Intercom
- Essential$19 a month
- Advanced$85 a month
- Expert$132 a month
- Fin AI Agent$0.99 a month
- Fin AI Agent$0.99, paid once
- Fin AI Agent with existing helpdesk$0.99, paid once
- Fin Voice$1.99, paid once
- Copilot$29 a month
- Copilot monthly$35 a month
- Pro$99 a month
In their own words
Gorgias
Gorgias is a helpdesk for ecommerce customer experience teams, bringing support conversations, customer data, workflows, and an AI Agent together. Its inbox gathers email, chat, SMS, WhatsApp, Instagram, and Facebook conversations in one view. Shopify tickets can show order, customer, and product information; agents can cancel orders, apply discounts, or upsell from a conversation. Helpdesk tools include ticket routing, prioritization, automation rules, SLA management, a help center, and a customer portal. The app directory connects more than 100 apps, and custom HTTP integrations can fetch data or trigger actions in other systems. Gorgias lists web, Android, iOS, API, and extension access. Its mobile apps provide push notifications and can create email tickets, but cannot make or receive calls or send images or links in messages. A new helpdesk account starts with a 30-day free trial, though trial accounts cannot create a help center and have outbound email limits. Plans scale from 50 to 5,000 tickets per month and are not priced per agent. Voice and SMS are add-ons priced by usage.
Intercom
Intercom is a customer messaging and support platform for businesses serving people through a website, app, or product. It combines a website chatbot and live-agent chat with a shared inbox, ticketing, a help center, and omnichannel conversations. Teams can use its visual flow builder and AI bot generation, track visitors, and connect 450 listed integrations. Fin answers free-form questions from approved knowledge and cites sources. When a conversation needs an agent, it passes along the conversation and customer history. Teams can customize Messenger’s tone, style, and design, and Fin can work with existing helpdesks including Salesforce, HubSpot, and Freshdesk. The platform and Messenger support web, iOS, and Android. Essential is $19 a month per seat when billed annually; Advanced is $85 a month per seat and includes 20 free Lite seats; Expert is $132 a month per seat and includes 50 free Lite seats. Fin AI Agent is billed from $0.99 per outcome. A 14-day trial is listed; payment begins only after choosing a plan and adding payment details. Intercom was founded in 2011 and is headquartered in San Francisco.