Gorgias vs ProxyLink
Gorgias
gorgias.com
ProxyLink
theproxylink.comSide by side
| Figure | Gorgias | ProxyLink |
|---|---|---|
| Price from | — | $79/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 0 | 2 |
| Spec score · AI Customer Service Software | 8.2 (#12) | 7.4 (#24) |
| Product | Gorgias is a customer support platform for ecommerce brands that brings email, chat, social media, phone, and SMS interactions into one place. | ProxyLink provides a no-code environment to build, ship, and govern customer experiences inside ChatGPT and Claude. |
| Security | Gorgias lists SOC 2 Type II certification, HIPAA compliance, encrypted backups, HTTPS TLS connections, and two-factor authentication among its security measures. | The customer-support page states that tool access is scoped and permissioned, data is encrypted in transit and at rest, and every interaction is logged and auditable. |
| Support | Gorgias provides Academy courses and Help Center resources, and its support page describes email and chat support options based on business size. | 24/7 dedicated customer support is listed as a custom-tier-only inclusion. |
| Trial | A new helpdesk account starts a 30-day free trial; trial accounts cannot create a help center and have limits on outbound email messages. | The get-started page states that Standard plans have a 14-day free trial. |
Plans
ProxyLink
- Tier 1 / Standardized Templates$79 a month
- Tier 2 / CustomPriced on request
In their own words
Gorgias
Gorgias is a helpdesk for ecommerce customer experience teams, bringing support conversations, customer data, workflows, and an AI Agent together. Its inbox gathers email, chat, SMS, WhatsApp, Instagram, and Facebook conversations in one view. Shopify tickets can show order, customer, and product information; agents can cancel orders, apply discounts, or upsell from a conversation. Helpdesk tools include ticket routing, prioritization, automation rules, SLA management, a help center, and a customer portal. The app directory connects more than 100 apps, and custom HTTP integrations can fetch data or trigger actions in other systems. Gorgias lists web, Android, iOS, API, and extension access. Its mobile apps provide push notifications and can create email tickets, but cannot make or receive calls or send images or links in messages. A new helpdesk account starts with a 30-day free trial, though trial accounts cannot create a help center and have outbound email limits. Plans scale from 50 to 5,000 tickets per month and are not priced per agent. Voice and SMS are add-ons priced by usage.
ProxyLink
ProxyLink has no write-up on Specifiction yet; its figures are above.