Gorgias vs Replicant
Gorgias
gorgias.com
Replicant
replicant.comSide by side
| Figure | Gorgias | Replicant |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 0 | 1 |
| Spec score · AI Customer Service Agents | 8.2 (#7) | 6.8 (#42) |
| Spec score · AI Agents for Customer Support Software | 8.3 (#4) | 6.7 (#24) |
| Company history | Gorgias says it was founded in Paris in 2015. | Replicant says it was founded in 2017 by Gadi Shamia and Benjamin Gleitzman. |
| Custom integrations | HTTP integrations can use a third-party API to fetch data into the helpdesk or trigger actions in external systems. | Replicant says its common integrations list is not exhaustive and that it can provide custom integrations. |
| Data protection | Gorgias says app data is sent over HTTPS TLS-encrypted connections and that it maintains continuous encrypted backups. | Replicant says customer data is never retained, reused, or used for training, and that sensitive data is automatically redacted from interactions and records. |
| Founded | 2015 | 2017 |
| Headquarters | 180 Sansome Street, Suite 1800, San Francisco, California, United States | San Francisco, California, United States |
| Integrations | Gorgias says its app directory connects more than 100 apps, including Shopify, BigCommerce, Loop Returns, Yotpo, Recharge, and Attentive. | Featured integrations include Salesforce, Genesys, and Cisco; the site also lists Zendesk, Talkdesk, Stripe, Shopify, ServiceNow, Twilio, SAP, and others. |
| Support | Gorgias provides Academy courses and Help Center resources, and its support page describes email and chat support options based on business size. | Replicant says it embeds conversational AI delivery experts into customer teams and provides ongoing improvement support. |
Plans
In their own words
Gorgias
Gorgias is a helpdesk for ecommerce customer experience teams, bringing support conversations, customer data, workflows, and an AI Agent together. Its inbox gathers email, chat, SMS, WhatsApp, Instagram, and Facebook conversations in one view. Shopify tickets can show order, customer, and product information; agents can cancel orders, apply discounts, or upsell from a conversation. Helpdesk tools include ticket routing, prioritization, automation rules, SLA management, a help center, and a customer portal. The app directory connects more than 100 apps, and custom HTTP integrations can fetch data or trigger actions in other systems. Gorgias lists web, Android, iOS, API, and extension access. Its mobile apps provide push notifications and can create email tickets, but cannot make or receive calls or send images or links in messages. A new helpdesk account starts with a 30-day free trial, though trial accounts cannot create a help center and have outbound email limits. Plans scale from 50 to 5,000 tickets per month and are not priced per agent. Voice and SMS are add-ons priced by usage.