Gorgias vs Textline
Gorgias
gorgias.comTextline
textline.comSide by side
| Figure | Gorgias | Textline |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 0 | 3 |
| Spec score · SMS Customer Service Software | 8.4 (#3) | 7.1 (#11) |
| Spec score · Customer Messaging Platforms | 8.2 (#7) | 7.1 (#17) |
| Automation | Helpdesk tools include ticket routing, prioritization, and Rules for automating repetitive workflows. | Textline supports auto-assignment of inbound messages and automated triggers based on time, date, or keyword. |
| Compliance | Gorgias lists SOC 2 Type II certification and HIPAA compliance on its security page. | Textline states that its platform is SOC 2 certified and compliant with HIPAA and TCPA regulations; HIPAA-compliant plans are available for an additional fee. |
| Integrations | Gorgias says its app directory connects more than 100 apps, including Shopify, BigCommerce, Loop Returns, Yotpo, Recharge, and Attentive. | Listed integrations include Salesforce, HubSpot, Zendesk Support, Pipedrive, Talkdesk, Aircall, Slack, Zapier, and Freshdesk. |
| Product | Gorgias is a customer support platform for ecommerce brands that brings email, chat, social media, phone, and SMS interactions into one place. | Textline describes itself as business texting software for customer support, sales, marketing, and logistics teams. |
| Security | Gorgias lists SOC 2 Type II certification, HIPAA compliance, encrypted backups, HTTPS TLS connections, and two-factor authentication among its security measures. | Textline says data is encrypted in transit and at rest and that traffic is monitored in real time for security events. |
| Shared inbox | Yes | The Textline inbox can manage conversations via live web chat, SMS, and social media. |
Plans
Textline
- EnterprisePriced on request
- EssentialsPriced on request
- ProPriced on request
In their own words
Gorgias
Gorgias is a helpdesk for ecommerce customer experience teams, bringing support conversations, customer data, workflows, and an AI Agent together. Its inbox gathers email, chat, SMS, WhatsApp, Instagram, and Facebook conversations in one view. Shopify tickets can show order, customer, and product information; agents can cancel orders, apply discounts, or upsell from a conversation. Helpdesk tools include ticket routing, prioritization, automation rules, SLA management, a help center, and a customer portal. The app directory connects more than 100 apps, and custom HTTP integrations can fetch data or trigger actions in other systems. Gorgias lists web, Android, iOS, API, and extension access. Its mobile apps provide push notifications and can create email tickets, but cannot make or receive calls or send images or links in messages. A new helpdesk account starts with a 30-day free trial, though trial accounts cannot create a help center and have outbound email limits. Plans scale from 50 to 5,000 tickets per month and are not priced per agent. Voice and SMS are add-ons priced by usage.