Gorgias vs Uniphore Self-Service Agent
Gorgias
gorgias.comUniphore Self-Service Agent
uniphore.comSide by side
| Figure | Gorgias | Uniphore Self-Service Agent |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 0 | 1 |
| Spec score · AI Customer Service Agents | 8.2 (#7) | 6.8 (#43) |
| Founded | 2015 | 2008 |
| Headquarters | 180 Sansome Street, Suite 1800, San Francisco, California, United States | Palo Alto, California, USA |
| Support | Gorgias provides Academy courses and Help Center resources, and its support page describes email and chat support options based on business size. | Uniphore lists technical support by phone at (866) 474-1429 and provides a support page for more information. |
Plans
Uniphore Self-Service Agent
- Self-Service AgentPriced on request
In their own words
Gorgias
Gorgias is a helpdesk for ecommerce customer experience teams, bringing support conversations, customer data, workflows, and an AI Agent together. Its inbox gathers email, chat, SMS, WhatsApp, Instagram, and Facebook conversations in one view. Shopify tickets can show order, customer, and product information; agents can cancel orders, apply discounts, or upsell from a conversation. Helpdesk tools include ticket routing, prioritization, automation rules, SLA management, a help center, and a customer portal. The app directory connects more than 100 apps, and custom HTTP integrations can fetch data or trigger actions in other systems. Gorgias lists web, Android, iOS, API, and extension access. Its mobile apps provide push notifications and can create email tickets, but cannot make or receive calls or send images or links in messages. A new helpdesk account starts with a 30-day free trial, though trial accounts cannot create a help center and have outbound email limits. Plans scale from 50 to 5,000 tickets per month and are not priced per agent. Voice and SMS are add-ons priced by usage.
Uniphore Self-Service Agent
Uniphore Self-Service Agent has no write-up on Specifiction yet; its figures are above.