Gorgias vs Yellow.ai
Gorgias
gorgias.com
Yellow.ai
yellow.aiSide by side
| Figure | Gorgias | Yellow.ai |
|---|---|---|
| Price from | — | Free |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 0 | 5 |
| Spec score · AI Customer Service Agents | 8.2 (#7) | 8.2 (#10) |
| Spec score · AI Agents for Customer Support Software | 8.3 (#4) | 8.3 (#6) |
| Spec score · AI Customer Service Software | 8.2 (#12) | 8.3 (#11) |
| Spec score · Digital Customer Service Platforms | 8.2 (#13) | 8.3 (#12) |
| Custom integrations | HTTP integrations can use a third-party API to fetch data into the helpdesk or trigger actions in external systems. | Yellow.ai says its team can build custom integrations when a customer's tool lacks a built-in connector. |
| Founded | 2015 | Yellow.ai began as Yellow Messenger in 2016, founded by three co-founders. |
| Free plan | No | Yes |
| Headquarters | 180 Sansome Street, Suite 1800, San Francisco, California, United States | San Mateo, California, United States |
| Integrations | Gorgias says its app directory connects more than 100 apps, including Shopify, BigCommerce, Loop Returns, Yotpo, Recharge, and Attentive. | Yellow.ai advertises more than 150 prebuilt enterprise integrations, including Salesforce, Zendesk, Genesys and NICE. |
| Security controls | Gorgias lists user roles and permissions, conversation and action history, and two-factor authentication among its security features. | Security pages describe SSO, role-based permissions, TLS encryption, virtual private cloud controls, ACLs, vulnerability scanning and annual penetration tests. |
Plans
Yellow.ai
- FreeFree
- EnterprisePrice not published
- EnterprisePriced on request
- FreemiumFree
- PremiumPriced on request
In their own words
Gorgias
Gorgias is a helpdesk for ecommerce customer experience teams, bringing support conversations, customer data, workflows, and an AI Agent together. Its inbox gathers email, chat, SMS, WhatsApp, Instagram, and Facebook conversations in one view. Shopify tickets can show order, customer, and product information; agents can cancel orders, apply discounts, or upsell from a conversation. Helpdesk tools include ticket routing, prioritization, automation rules, SLA management, a help center, and a customer portal. The app directory connects more than 100 apps, and custom HTTP integrations can fetch data or trigger actions in other systems. Gorgias lists web, Android, iOS, API, and extension access. Its mobile apps provide push notifications and can create email tickets, but cannot make or receive calls or send images or links in messages. A new helpdesk account starts with a 30-day free trial, though trial accounts cannot create a help center and have outbound email limits. Plans scale from 50 to 5,000 tickets per month and are not priced per agent. Voice and SMS are add-ons priced by usage.