Gorgias vs YundaDesk
Gorgias
gorgias.comYundaDesk
yundadesk.comSide by side
| Figure | Gorgias | YundaDesk |
|---|---|---|
| Price from | — | $20/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 0 | 4 |
| Spec score · AI Customer Service Software | 8.2 (#12) | 8.4 (#9) |
| AI Agent | Gorgias says its AI Agent is available on every plan and is charged when it resolves a conversation. | The AI agent answers routine order, shipping, return and sizing questions first, then hands uncertain or risky cases to people with context. |
| Automation | Helpdesk tools include ticket routing, prioritization, and Rules for automating repetitive workflows. | Routing, response-time limits, auto-replies and workflow rules automate repetitive support work. |
| Headquarters | 180 Sansome Street, Suite 1800, San Francisco, California, United States | Shenzhen, Guangdong, China |
| Integrations | Gorgias says its app directory connects more than 100 apps, including Shopify, BigCommerce, Loop Returns, Yotpo, Recharge, and Attentive. | Documented connections include WhatsApp, Telegram, LINE, WeChat Customer Service, WordPress/WooCommerce, BigCommerce, SHOPLINE and website widgets. |
| Security controls | Gorgias lists user roles and permissions, conversation and action history, and two-factor authentication among its security features. | YundaDesk isolates data by workspace and applies role-based member permissions. |
Plans
In their own words
Gorgias
Gorgias is a helpdesk for ecommerce customer experience teams, bringing support conversations, customer data, workflows, and an AI Agent together. Its inbox gathers email, chat, SMS, WhatsApp, Instagram, and Facebook conversations in one view. Shopify tickets can show order, customer, and product information; agents can cancel orders, apply discounts, or upsell from a conversation. Helpdesk tools include ticket routing, prioritization, automation rules, SLA management, a help center, and a customer portal. The app directory connects more than 100 apps, and custom HTTP integrations can fetch data or trigger actions in other systems. Gorgias lists web, Android, iOS, API, and extension access. Its mobile apps provide push notifications and can create email tickets, but cannot make or receive calls or send images or links in messages. A new helpdesk account starts with a 30-day free trial, though trial accounts cannot create a help center and have outbound email limits. Plans scale from 50 to 5,000 tickets per month and are not priced per agent. Voice and SMS are add-ons priced by usage.
YundaDesk
YundaDesk is a web-based customer support platform with ticketing workflows, routing automation, agent assistance and a knowledge base. It brings conversations from WhatsApp, Messenger, Instagram, LINE, Telegram, Zalo, YouTube, WeChat Customer Service, email, a website widget and a custom API into one service. The listed plans provide unlimited agents, channels, conversations and messages. YundaDesk uses a hybrid AI resolution model, with monthly credit allowances that vary by plan. Free includes 1,000 AI credits per month. Starter costs $20 a month and includes 10,000 credits; Pro costs $200 a month and includes 100,000. Enterprise has unlimited AI credits and no listed price. YundaDesk offers a free plan and paid plans from 20.0 /mo. The service runs on the web and is headquartered in Shenzhen, Guangdong, China.