GoTo Connect vs Kixie
GoTo Connect
goto.com
Kixie
kixie.comSide by side
| Figure | GoTo Connect | Kixie |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| Plans published | 5 | 3 |
| Spec score · SMS Customer Service Software | 8.0 (#5) | 7.5 (#10) |
| Compliance | GoTo Connect's technical and organizational measures list SOC 2/SOC 3 Type II, BSI C5, PCI DSS, and TRUSTe Enterprise Privacy certifications. | Kixie offers a Do Not Call registry compliance add-on and says customers remain responsible for their calling practices and legal review. |
| Integrations | GoTo Connect lists integrations with ServiceNow and Zendesk, and its integration marketplace features Kommo CRM and Pipedrive. | Kixie lists native integrations including HighLevel, HubSpot, Pipedrive, Salesforce, and Zoho, and says APIs and webhooks are available to enterprise developers. |
| Plan limits | The pricing comparison lists 1,000 shared toll-free minutes and international calling to 50+ countries for each displayed plan; availability may differ by region. | The pricing page describes the Multi-Line PowerDialer as dialing up to four lines simultaneously; the Professional and Single-Line plans do not list multi-line dialing. |
| Product | GoTo Connect is an AI-powered cloud communications and unified communications platform for small, midsized, and distributed businesses. | Kixie provides business calling, messaging, and revenue-team workflow software. |
| Security | GoTo's GoTo Connect technical and organizational measures describe TLS 1.2 or higher for data in transit and AES 256-bit encryption for customer content at rest. | Kixie's public security page links to its privacy policy and terms and explicitly makes no public certification, audit-result, hosting-architecture, or control claims there. |
| Support | GoTo says every Connect plan includes 24/7 support. | All plans include US-based support, and existing customers can use a support request form or live chat in the dashboard. |
Plans
GoTo Connect
- Phone SystemPriced on request
- Customer Experience (CX)Priced on request
- CX CompletePriced on request
- Contact CenterPriced on request
- Phone System + AI ReceptionistPriced on request
Kixie
- Multi-Line PowerDialerPriced on request
- Professional PlanPriced on request
- Single-Line PowerDialerPriced on request
In their own words
GoTo Connect
GoTo Connect is a paid cloud communications platform for small, midsized, distributed, and multi-location businesses. Its cloud phone system combines telephony with meetings, messaging, softphone features, and SMS. The service supports multiple business numbers, automatic attendants, custom call routing, voicemail transcription, and desktop and mobile apps on Android, iOS, macOS, web, and Windows. Plans include video meetings for up to 250 participants, while the Phone System plan adds unlimited auto attendants and call queues, customizable dial plans, calls to 50 countries, and 24/7 support. Customer Experience offerings add WhatsApp, social messaging, SMS campaigns, web chat, surveys, and a team inbox. Other plans cover contact-center tools, AI call handling, reporting, webinars, and virtual assistance. An AI Receptionist can answer and route calls, capture caller details, and provide multilingual support. Pricing is available on request, and there is no free plan.