GoTo Connect vs Salesmsg
GoTo Connect
goto.com
Salesmsg
salesmessage.comSide by side
| Figure | GoTo Connect | Salesmsg |
|---|---|---|
| Price from | — | $25/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 5 | 3 |
| Spec score · SMS Customer Service Software | 8.0 (#5) | 8.1 (#4) |
| Integrations | GoTo Connect lists integrations with ServiceNow and Zendesk, and its integration marketplace features Kommo CRM and Pipedrive. | Salesmsg lists integrations including HubSpot, Salesforce, ActiveCampaign, Calendly, Zapier, and Twilio, and provides an API for custom integrations. |
| Product | GoTo Connect is an AI-powered cloud communications and unified communications platform for small, midsized, and distributed businesses. | Salesmsg is a two-way business texting and calling platform for sending and receiving messages and making phone calls online or on the go. |
| Security | GoTo's GoTo Connect technical and organizational measures describe TLS 1.2 or higher for data in transit and AES 256-bit encryption for customer content at rest. | Salesmsg says it is SOC 2 Type II compliant, encrypts data in transit and at rest, and stores data in the United States on AWS. |
| Support | GoTo says every Connect plan includes 24/7 support. | Salesmsg lists support by email at [email protected] and provides a help center and live system status page. |
Plans
GoTo Connect
- Phone SystemPriced on request
- Customer Experience (CX)Priced on request
- CX CompletePriced on request
- Contact CenterPriced on request
- Phone System + AI ReceptionistPriced on request
In their own words
GoTo Connect
GoTo Connect is a paid cloud communications platform for small, midsized, distributed, and multi-location businesses. Its cloud phone system combines telephony with meetings, messaging, softphone features, and SMS. The service supports multiple business numbers, automatic attendants, custom call routing, voicemail transcription, and desktop and mobile apps on Android, iOS, macOS, web, and Windows. Plans include video meetings for up to 250 participants, while the Phone System plan adds unlimited auto attendants and call queues, customizable dial plans, calls to 50 countries, and 24/7 support. Customer Experience offerings add WhatsApp, social messaging, SMS campaigns, web chat, surveys, and a team inbox. Other plans cover contact-center tools, AI call handling, reporting, webinars, and virtual assistance. An AI Receptionist can answer and route calls, capture caller details, and provide multilingual support. Pricing is available on request, and there is no free plan.
Salesmsg
Salesmsg is a business texting and calling platform for sales, marketing, and support teams. It lets teams send and receive two-way SMS and MMS, use shared inboxes, send broadcasts and scheduled messages, and set auto-replies or ringless voicemail. Users can make and receive business calls, record and transcribe them, route inbound calls, and use a power dialer. CRM-triggered workflows and AI agents can qualify leads, book meetings, handle inbound calls, and manage common inbox replies. Listed integrations include HubSpot, Salesforce, ActiveCampaign, Calendly, Zapier, and Twilio; a public API is also available, with OAuth 2.0 and personal access token authentication and a limit of 60 requests per minute. Salesmsg lists Android, iOS, web, extension, and API availability. Plans start at $25/user/mo, with no free plan. Its 14-day trial includes 25 message credits, and trial messages are watermarked and limited to 10 unique contacts per number. HIPAA support requires an executed Business Associate Agreement; PHI should not be processed without one.