GoTo Contact Center vs MyOperator
GoTo Contact Center
goto.com
MyOperator
myoperator.comSide by side
| Figure | GoTo Contact Center | MyOperator |
|---|---|---|
| Price from | $29.95/mo | ₹500/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 2 | 10 |
| Spec score · Call Center Software | 8.9 (#8) | 9.0 (#7) |
| Analytics | Reporting includes real-time and historical metrics, queue times, agent availability, call outcomes and export to CSV, PDF or PNG. | The platform offers unified dashboards and reporting across calls, WhatsApp and human/AI activity. |
| Headquarters | Boston, Massachusetts, United States | The company lists Noida, Uttar Pradesh, India as headquarters. |
| Integrations | Published integrations include Salesforce, Google, Zendesk, Slack, HubSpot and ServiceNow. | The integration catalog lists Shopify, Zoho CRM, Bigin, Zoho Recruit, Zoho PhoneBridge, Freshdesk, LeadSquared, SalezShark, Truecaller, Bulk SMS API, Zoho Desk and API/webhooks. |
| Mobile apps | GoTo's download center lists mobile apps for iOS and Android. | The Dialer app is available for Android and iOS and requires an active MyOperator outgoing subscription. |
| Outbound dialer | The product includes an outbound dialer for automating sales calls. | Yes |
| Product | GoTo Contact Center is an all-in-one, AI-powered cloud contact center solution. | MyOperator combines calls, WhatsApp, and AI-powered chat and voice bots in a unified customer communication platform. |
| Rating on Capterra | 4.5 out of 5 from 671 reviews | 4.2 out of 5 from 69 reviews; ease of use 4.2 and customer service 4.1. |
| Rating on G2 | 4.4 out of 5 from 1,422 reviews | 4.1 out of 5 from 71 reviews. |
| Rating on Software Advice | 4.5 out of 5 from 671 reviews | 4.2 out of 5 from 69 reviews; value for money 4.0, support 4.1 and functionality 4.1. |
| Rating on Trustpilot | 2 out of 5 from 5,204 reviews | 1.2 out of 5 from 110 reviews; Trustpilot shows 64% five-star and 20% one-star reviews. |
| Support | GoTo Connect plans include 24/7 customer support. | MyOperator advertises 24/7 support by phone, email and WhatsApp, plus an online knowledge base. |
| System requirements | The GoTo desktop application supports Windows 10 or later and macOS 11 or later; a web version is also available. | The dialer requires outbound service enabled, a verified business caller ID, registered SIM/device, microphone/contacts/notification permissions and recording-policy configuration. |
| What it does | GoTo Contact Center is a cloud-based, AI-powered omnichannel contact-center platform for customer communications and agent performance. | MyOperator combines cloud calling, WhatsApp Business API and AI chat/voice agents for customer engagement, sales and support. |
Plans
GoTo Contact Center
- Contact CenterPriced on request
- GoTo Connect$29.95 a month
MyOperator
- Sedan₹5,000 a month
- SUV₹15,000 a month
- EnterprisePrice not published
- 1800 Toll-Free add-on₹500 a month
- Auto-Dialer add-on₹700 a month
- Truecaller Business add-on₹30,000 a month
- Sedan₹60,000 a year
- SUV₹180,000 a year
- AI TeamPriced on request
- Enterprise PlanPriced on request
In their own words
GoTo Contact Center
GoTo Contact Center is a cloud contact center for inbound and outbound calling, with omnichannel digital channels. Its Contact Center plan includes an agent dashboard, integrated softphone, AI chat analysis and supervisor reporting tools. Teams can assign skills, tag work and route calls by priority; other listed functions include call wrap-up, queue callbacks and an auto dialer. Supervisors can monitor and coach agents, and co-browsing is included. The product also offers an IVR builder, auto attendant, custom call routing, voicemail transcription and multiple business numbers. Real-time reporting and analytics help teams track performance, while intelligent routing and callback queues are intended to direct customers and reduce waiting. GoTo’s broader Connect CX offering lists WhatsApp, social messaging, SMS campaigns, web chat and surveys. Integrations include Salesforce, Google, Zendesk, Slack, HubSpot and ServiceNow. The service runs on web, Windows, macOS, Android and iOS, with desktop and mobile apps available. Contact Center has no free plan; pricing is available on request. GoTo reports 99.999% availability for the cloud service.
MyOperator
MyOperator brings cloud calling, WhatsApp, and AI chat and voice bots into one customer communication platform. Its calling tools include IVR, virtual numbers, outbound dialers, call tracking, recordings, and smart routing. The WhatsApp suite uses the official WhatsApp Business API for automation, campaigns, broadcasts, shared inboxes, and handovers between agents. AI bots can provide first responses, qualify leads, and route conversations to people while retaining context. The service is available on Android, iOS, and the web, with API access, and listed integrations include Shopify, Zoho products, Freshdesk, LeadSquared, and others. MyOperator describes AWS-hosted infrastructure, VPC isolation, and 128-bit SSL encryption, and says its information security management system is ISO/IEC 27001:2013 certified. There is no free plan, but a limited-feature sandbox trial is available. Sedan costs ₹5,000/mo (annual) and SUV costs ₹15,000/mo (annual); plans are billed yearly, GST applies, and Meta charges are additional.