GoTo Contact Center vs Nextiva
GoTo Contact Center
goto.comNextiva
nextiva.comSide by side
| Figure | GoTo Contact Center | Nextiva |
|---|---|---|
| Price from | $29.95/mo | $15/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 2 | 8 |
| Spec score · Call Center Software | 8.9 (#8) | 8.9 (#9) |
| Spec score · Contact Center as a Service - Midmarket Software | 8.6 (#10) | 8.9 (#4) |
| Call handling | Features include intelligent call routing and callback queues to direct customers and reduce wait times. | The product page lists auto attendants, local and toll-free numbers, advanced call routing, call recording, voicemail transcription, and call forwarding. |
| Documentation | GoTo provides a developer portal with guides, API references, status information and a changelog, plus a separate support site and community forum. | The Customer Hub contains product-specific guides, FAQs and troubleshooting content, with 767 software articles listed across products. |
| Headquarters | Boston, Massachusetts, United States | Scottsdale, Arizona, United States |
| Integrations | Published integrations include Salesforce, Google, Zendesk, Slack, HubSpot and ServiceNow. | Nextiva lists integrations for Salesforce, HubSpot, Microsoft Teams, Microsoft Dynamics, Google Calendar, Outlook, Zendesk, Shopify, ServiceNow, NetSuite, Square, Zoho and many other systems. |
| Product | GoTo Contact Center is an all-in-one, AI-powered cloud contact center solution. | Nextiva describes its cloud phone system as a hosted VoIP PBX for business communications. |
| Rating on Apple App Store | 4.8 out of 5 from 143,000 ratings | 4.2 out of 5 from 7.1K ratings for NextivaONE. |
| Rating on Capterra | 4.5 out of 5 from 671 reviews | 4.6 out of 5 from 919 reviews. |
| Rating on Chrome Web Store | 4.1 out of 5 from 18 ratings | 2.7 out of 5 from 3 ratings for the Nextiva Chrome Extension. |
| Rating on G2 | 4.4 out of 5 from 1,422 reviews | 4.5 out of 5 from 3,677 reviews. |
| Rating on Gartner Peer Insights | 4.4 out of 5 from 0 reviews | 4.6 out of 5 from 0 reviews shown on the opened profile. |
| Rating on Google Play | 4.8 out of 5 from 153,000 reviews | 4.0 out of 5 from 3.52K reviews for NextivaONE. |
| Rating on Trustpilot | 2 out of 5 from 5,204 reviews | 4.6 out of 5 from 8,657 reviews. |
| Rating on TrustRadius | 8 out of 10 from 504 reviews and ratings | 8.5 out of 10 from 397 reviews and ratings. |
| Security and compliance | GoTo's trust center provides compliance and control documents, privacy information, AI-governance material, security information and a status-page link. | Nextiva states that its enterprise platform uses ISO 27001-certified data centers, SOC 2 audits, PCI-DSS compliance and HIPAA support with a business-associate agreement. |
Plans
GoTo Contact Center
- Contact CenterPriced on request
- GoTo Connect$29.95 a month
Nextiva
- Core$15 a month
- Engage$25 a month
- Scale$75 a month
- Core$15 a month
- Core$15 a month
- Engage$25 a month
- Engage$25 a month
- Scale$75 a month
In their own words
GoTo Contact Center
GoTo Contact Center is a cloud contact center for inbound and outbound calling, with omnichannel digital channels. Its Contact Center plan includes an agent dashboard, integrated softphone, AI chat analysis and supervisor reporting tools. Teams can assign skills, tag work and route calls by priority; other listed functions include call wrap-up, queue callbacks and an auto dialer. Supervisors can monitor and coach agents, and co-browsing is included. The product also offers an IVR builder, auto attendant, custom call routing, voicemail transcription and multiple business numbers. Real-time reporting and analytics help teams track performance, while intelligent routing and callback queues are intended to direct customers and reduce waiting. GoTo’s broader Connect CX offering lists WhatsApp, social messaging, SMS campaigns, web chat and surveys. Integrations include Salesforce, Google, Zendesk, Slack, HubSpot and ServiceNow. The service runs on web, Windows, macOS, Android and iOS, with desktop and mobile apps available. Contact Center has no free plan; pricing is available on request. GoTo reports 99.999% availability for the cloud service.
Nextiva
Nextiva is a hosted VoIP PBX for business communications, with voice calling, messaging, and collaboration features. Its Core plan includes inbound and outbound voice, business SMS, video meetings, screen and file sharing, call routing, team chat, and a mobile app. Listed call-handling tools include auto attendants, local and toll-free numbers, advanced routing, call recording, voicemail transcription, and call forwarding. Engage adds customer-to-team SMS, toll-free service and minutes, advanced reporting, an inbound call center, live chat, and a chatbot. Apps are listed for Windows, macOS, Linux, iOS, and Android, and a Chrome extension connects Contact Center to the browser. The integrations directory names Salesforce, HubSpot, Zoho, Microsoft Teams, Zendesk, and others; Nextiva advises confirming availability for integrations not shown. The system needs at least 100 kbps of upload speed per phone line, and all cloud phone system plans include 24/7 support. Core costs $15/user/mo, Engage $25/user/mo, and Scale $75/user/mo. No free plan or trial is listed.