GoTo Contact Center vs RingCentral RingCX

GoTo Contact Center is a cloud contact center for inbound and outbound calling, with omnichannel digital channels. Its Contact Center plan includes an agent dashboard, integrated softphone, AI chat analysis and supervisor reporting tools. Teams can assign skills, tag work and route calls by priority; other listed functions include call wrap-up, queue callbacks and an auto dialer. Supervisors can monitor and coach agents, and co-browsing is included. The product also offers an IVR builder, auto attendant, custom call routing, voicemail transcription and multiple business numbers. Real-time reporting and analytics help teams track performance, while intelligent routing and callback queues are intended to direct customers and reduce waiting. GoTo’s broader Connect CX offering lists WhatsApp, social messaging, SMS campaigns, web chat and surveys. Integrations include Salesforce, Google, Zendesk, Slack, HubSpot and ServiceNow. The service runs on web, Windows, macOS, Android and iOS, with desktop and mobile apps available. Contact Center has no free plan; pricing is available on request. GoTo reports 99.999% availability for the cloud service.

RingCentral RingCX is an AI-powered omnichannel contact center for managing customer interactions and human and AI agents. One license includes voice calls and more than 20 digital channels. AIR Pro lets teams build voice-first AI agents with natural-language prompts and automate multi-step tasks across voice, SMS, chat, and social. AVA Agent Assist provides answers during live interactions, while AVA Supervisor Assist offers AI insights for supervisors. Contact center capabilities include inbound calling, outbound dialing, IVR building, workforce management, and campaign dialers for preview, progressive, predictive, and voice-broadcast calling. Reporting includes more than 250 pre-built reports, custom dashboards, call recordings, chat transcripts, and screen recordings. RingCX connects to over 50 tools through open APIs; listed integrations include Salesforce, Microsoft Dynamics 365, and Calabrio ONE. It requires a RingEX account and is integrated with RingEX in the RingCentral app. Pricing starts at $65/user/mo (annual); there is no free plan. Each seat includes 2,000 IVR minutes and 4,000 outbound domestic minutes per month; unused minutes do not roll over and overages apply.