GoTo Contact Center vs UJET
GoTo Contact Center
goto.com
UJET
ujet.cxSide by side
| Figure | GoTo Contact Center | UJET |
|---|---|---|
| Price from | $29.95/mo | $65/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 2 | 4 |
| Spec score · Call Center Software | 8.9 (#8) | 8.4 (#31) |
| Spec score · Call Center CRM Software | 8.6 (#6) | 7.9 (#13) |
| Spec score · Contact Center as a Service - Enterprise Software | 8.6 (#8) | 7.9 (#12) |
| Spec score · Contact Center as a Service - Midmarket Software | 8.6 (#10) | 7.9 (#16) |
| Channels | The broader GoTo Connect CX offering lists WhatsApp, social messaging, SMS campaigns, web chat, and surveys. | The Enterprise plan includes chat, email, SMS, and social channels, while the Digital plan includes in-app voice. |
| Headquarters | Boston, Massachusetts, United States | San Francisco, California, United States |
| Integrations | Published integrations include Salesforce, Google, Zendesk, Slack, HubSpot and ServiceNow. | UJET lists integrations including Google, HubSpot, Kustomer, Salesforce, Microsoft Dynamics, Oracle, Zendesk, Freshdesk, Zoho, ServiceNow, and SAP. |
| Outbound dialer | The product includes an outbound dialer for automating sales calls. | Yes |
| Product | GoTo Contact Center is an all-in-one, AI-powered cloud contact center solution. | UJET describes itself as a cloud contact center platform that unifies voice, chat, and mobile into contextual customer journeys. |
| Support | GoTo Connect plans include 24/7 customer support. | Basic includes Standard Support, while Pro, Enterprise, and Digital include Premium Support. |
Plans
GoTo Contact Center
- Contact CenterPriced on request
- GoTo Connect$29.95 a month
In their own words
GoTo Contact Center
GoTo Contact Center is a cloud contact center for inbound and outbound calling, with omnichannel digital channels. Its Contact Center plan includes an agent dashboard, integrated softphone, AI chat analysis and supervisor reporting tools. Teams can assign skills, tag work and route calls by priority; other listed functions include call wrap-up, queue callbacks and an auto dialer. Supervisors can monitor and coach agents, and co-browsing is included. The product also offers an IVR builder, auto attendant, custom call routing, voicemail transcription and multiple business numbers. Real-time reporting and analytics help teams track performance, while intelligent routing and callback queues are intended to direct customers and reduce waiting. GoTo’s broader Connect CX offering lists WhatsApp, social messaging, SMS campaigns, web chat and surveys. Integrations include Salesforce, Google, Zendesk, Slack, HubSpot and ServiceNow. The service runs on web, Windows, macOS, Android and iOS, with desktop and mobile apps available. Contact Center has no free plan; pricing is available on request. GoTo reports 99.999% availability for the cloud service.