GoToMyPC vs SimpleHelp
GoToMyPC
get.gotomypc.com
SimpleHelp
simple-help.comSide by side
| Figure | GoToMyPC | SimpleHelp |
|---|---|---|
| Price from | $22.40/mo | $11.67/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 14 |
| Spec score · Unattended Remote Access Software | 8.6 (#6) | 8.2 (#12) |
| Spec score · Remote desktop software | 8.5 (#40) | 8.7 (#28) |
| Browser access | The pricing comparison lists zero-download connection in a browser for all three plans. | WebTech lets technicians manage their queue and launch remote sessions from a browser without installing the app. |
| Compliance | The plan comparison marks SOC 2, GDPR, PCI, and HIPAA compliance for each listed plan. | The pricing page lists FIPS certification as coming soon and available with the Enterprise tier; it also describes Enterprise condensers for network segmentation per IEC 62443. |
| Founded | 2003 | 2007 |
| Free plan | No | No |
| Headquarters | Boston, Massachusetts, United States | Edinburgh, Scotland, United Kingdom |
| Intended users | Personal is described for one user, Pro for small teams needing admin access to multiple computers, and Corporate for larger teams needing advanced security and admin control. | The maker presents SimpleHelp for businesses and IT teams supporting users and managing networks, from a handful of devices to thousands of endpoints. |
| Security | The maker lists multifactor authentication, host access codes, antivirus, security scoring, and 256-bit AES encryption. | The maker says session data is end-to-end encrypted and transmitted through networks customers control, with data encrypted in transit and at rest. |
| Support | The maker advertises free 24/7 technical support and the pricing comparison lists 24/7 phone support for each plan. | Standard and Business licences include one year of updates and email support, and continued support can be renewed after that year. |
| Supported platforms | Windows,macOS,Linux,iOS,Android,web browser | desktop |
Plans
SimpleHelp
- Standard — 5-session bundle$1,350 a month
- Standard — 5-session bundle$1,350, paid once
- Standard — single session$300, paid once
- Standard — single session$300 a month
- Business — 5-session bundle$1,800, paid once
- Business — 5-session bundle$1,800 a month
- Business — single session$450 a month
- Business — single session$450, paid once
- Enterprise — annual subscription$400 a year
- Standard — annual support and upgrades$140 a year
In their own words
GoToMyPC
GoToMyPC remotely connects users to a home or office computer’s files, applications, programs, and network. It supports Windows, macOS, Linux, iOS, Android, and web browsers, with both app and browser access. Browser connections are zero-download on all three listed plans, and mobile apps support iOS and Android. Remote capabilities include file transfer, multi-monitor support, remote sound, remote printing, guest invitations, and session diagnostics. Security features listed by the maker include multifactor authentication, host access codes, antivirus, security scoring, and 256-bit AES encryption. Each plan is marked compliant with SOC 2, GDPR, PCI, and HIPAA. Personal is for one user, Pro adds shared-device and account administration, and Corporate adds multiple administrators, remote deployment, granular settings, single sign-on, APIs, RADIUS Server, and real-time chat. A seven-day trial requires no credit card or commitment; there is no free plan.
SimpleHelp
SimpleHelp combines remote support, unattended access, monitoring, automation and security for businesses and IT teams managing users and networks. Technicians can begin on-demand support sessions without installing software first on a user’s device, and WebTech lets them manage a queue and start sessions in a browser. Remote-control sessions include file transfer, resource monitoring, command-line access and clipboard management. Device monitoring provides real-time status, custom alerts and actions across managed devices. Customers can deploy a self-hosted server on-premises, on their own infrastructure or in the cloud. Authentication can connect with Active Directory, Entra ID, OpenID, LDAP or RADIUS; the Web API exposes session and server data for integration. SimpleHelp lists end-to-end encryption and controls including IP restrictions, technician authorization, multi-factor authentication, granular permissions and audits. Licensing is based on concurrently active sessions rather than technician accounts or devices. There is no free plan; the pricing note lists a 30-day trial and a starting price from $270. Standard and Business licences include one year of updates and email support.