GraceSoft Hospitality CRM vs Hapi Guest Identity (formerly Hapi Guest CRM)

GraceSoft Hospitality CRM brings guest profiles, loyalty programs, marketing campaigns, communications, feedback, and engagement activities together for hospitality businesses. The Guest Hub lets guests update profiles, check reservation details and booking history, make payments, and purchase products or services. Staff can create and email quotations, accept guest payments, and convert quotations into confirmed reservations. Campaign tools support segmentation by guest preferences and behavior, promotional communications, and direct-booking opportunities. Properties can manage loyalty memberships, points, reward redemptions, discounts, and membership tiers. Guest profiles and interaction histories remain visible across multiple properties, and email plus other identifying information are used to help prevent duplicate records. The CRM integrates with GraceSoft Easy InnKeeping PMS to synchronize guest profiles, reservations, loyalty activity, and communication history. Channel integrations including Booking.com, Airbnb, Vrbo, and Expedia are included in Premium and Platinum without extra commission fees. The product is listed for Android, iOS, and web, with 24/7 live chat, phone, and email support. Dedicated CRM pricing is available on request.

Hapi Guest Identity (formerly Hapi Guest CRM) has no write-up on Specifiction yet; its figures are above.