Graivy ServThru vs Incept AI
Graivy ServThru
graivy.comIncept AI
incept.aiSide by side
| Figure | Graivy ServThru | Incept AI |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | — |
| Plans published | 1 | 0 |
| Spec score · Restaurant Drive-Thru Software | 7.6 (#4) | 6.9 (#17) |
| Integrations | ServThru integrates with existing POS systems and drive-thru hardware, including legacy systems and newer technology. | The site displays Toast, HME, PAR, and Square logos and says menus are ingested from a PoS system. |
| Menu updates | The page says menu changes, including promotions, seasonal updates, and limited-time offers, can happen instantly. | Incept says menu changes, price updates, and item edits do not require lengthy retraining or testing periods. |
| Product | ServThru is a touchless, voice-driven assistant that takes drive-thru orders. | Incept AI provides voice AI ordering for restaurant drive-thrus and phone orders. |
| Security | The ServThru page says the restaurant team manages payment and describes the transaction as secure; it does not specify a security certification. | The site states that Incept is SOC 2 Type II compliant. |
| Support | Graivy says it helps ensure the product runs smoothly during setup and offers a demo with a path to a pilot. | Restaurant operators and staff can text Incept's customer support line for assistance. |
Plans
In their own words
Graivy ServThru
Graivy ServThru is a web-based, voice-driven assistant for taking drive-thru orders at quick-service restaurants. It handles simple orders and customizations, then sends confirmed orders to the restaurant’s POS in real time so kitchen preparation can begin. Restaurant staff take over for payment and the final handoff. ServThru works with existing POS systems and drive-thru hardware, including legacy equipment and newer technology. Restaurants can update menus for promotions, seasonal changes, and limited-time offers. The system monitors orders as they happen, alerts staff when human judgment is needed, and provides real-time insights into order trends and peak times. Graivy describes ServThru as suitable for an individual restaurant or a chain, with scaling from one location to 100. The company says the staff-managed transaction is secure but does not name a certification or compliance standard. Graivy is headquartered in Toronto, Ontario, Canada, and focuses on the quick-service restaurant industry. Pricing is on request; prospective customers can request a demo and a path to a pilot.
Incept AI
Incept AI provides voice ordering for quick-service restaurant drive-thrus and phone lines. Its order flow greets guests, captures requests, confirms details when needed, suggests add-ons, and sends completed orders to a point-of-sale system. The system is designed for difficult real-world audio and uses audio cleanup during ordering. When an item is unavailable, it can guide guests toward alternatives. Restaurant teams can change menus, prices, and items without lengthy retraining or testing periods, according to Incept. The service ingests menus from point-of-sale systems, and the site displays Toast, HME, PAR, and Square. Analytics show guest sentiment, ordering slowdowns, and opportunities around limited-time offers. Teams can launch and monitor suggestive-selling campaigns, including offer hearing, acceptance, and rejection rates. Incept supports rollouts across multiple existing or new stores, including locations with differing menus or hardware. Pricing is on request.