Graivy ServThru vs Omilia Drive-Thru Voice AI

Graivy ServThru is a web-based, voice-driven assistant for taking drive-thru orders at quick-service restaurants. It handles simple orders and customizations, then sends confirmed orders to the restaurant’s POS in real time so kitchen preparation can begin. Restaurant staff take over for payment and the final handoff. ServThru works with existing POS systems and drive-thru hardware, including legacy equipment and newer technology. Restaurants can update menus for promotions, seasonal changes, and limited-time offers. The system monitors orders as they happen, alerts staff when human judgment is needed, and provides real-time insights into order trends and peak times. Graivy describes ServThru as suitable for an individual restaurant or a chain, with scaling from one location to 100. The company says the staff-managed transaction is secure but does not name a certification or compliance standard. Graivy is headquartered in Toronto, Ontario, Canada, and focuses on the quick-service restaurant industry. Pricing is on request; prospective customers can request a demo and a path to a pilot.

Omilia Drive-Thru Voice AI automates ordering conversations for quick-service restaurant drive-thrus. Omilia says it can handle more than 95% of orders while recognizing accents, background noise, complex phrasing, and natural language. Its menu coverage includes regional items, limited-time offers, and modifiers. Completed orders go to the Kitchen Display System and appear on-screen for confirmation before the vehicle moves forward. Upsell prompts adapt to the order, time of day, and promotions; Omilia says they produce a 3–8% lift in average check size. If a guest needs a person, the conversation transfers to a crew member with order context retained. Integrations include POS, KDS, HME Nexeo headsets, DMB systems, loyalty programs, and REST API connections to QSR systems, with custom links for proprietary or legacy POS systems. Activation is described as requiring no in-store technical resource. Pricing is on request, with a demo available.