Grateful vs JustTip
Grateful
grateful.netJustTip
justtip.co.ukSide by side
| Figure | Grateful | JustTip |
|---|---|---|
| Price from | Free | £8.99/mo |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Android | Yes | — |
| Plans published | 3 | 3 |
| Spec score · Restaurant Tip Management Software | 7.8 (#9) | 7.3 (#17) |
| Headquarters | 45 Albemarle Street, 3rd Floor, London W1S 4JL, United Kingdom | Ireland |
| Integrations | Grateful lists integrations and partnerships including 3SPOS, Bizimply, Deputy, Epos Now, Fourth Hospitality, Harri, Kobas, Oracle Simphony, Toast and workforce.com. | The integrations page names Bizimply, MyPOS, SumUp, RotaKing, Surfboard Payments, Square, Lightspeed, Fourth, Timepoint, Alkimii, and Nory. |
| Security and privacy | Grateful says it uses appropriate technical security measures, organisational measures and staff data-protection training, and is registered with the UK ICO as Grtfl Limited. | The privacy policy says JustTip limits personal-data access to people with a business need, requires confidentiality, and has procedures for suspected data breaches. |
| Support | The support centre provides Messenger, email and telephone support channels. | Customer service is available Monday through Friday, 9 AM–5 PM GMT, by phone or email. |
Plans
Grateful
- STASHFree
- Direct TippingPriced on request
- Tronc & CompliancePriced on request
JustTip
- JustTronc£8.99 a month
- JustPOSPriced on request
- JustTronc EnterprisePriced on request
In their own words
Grateful
Grateful provides direct tipping and tronc compliance services for hospitality businesses. Allocation rules can be set once and applied across shifts, team members and sites; different venues can use different rules managed from a central dashboard. Independent troncmaster oversight is intended to help schemes operate in line with HMRC requirements. Employees can view tronc earnings in the app, with a breakdown of distribution calculations, although Peer to Peer earnings are not visible on the platform. Customers can tip workers directly to their accounts without cash or business administration. STASH splits tips and tronc payments between spending and an FSCS-protected savings account, and is included with every Grateful customer at no additional cost. Tronc data can flow into payroll through API integrations including Xero, Sage and Fourth. Listed integrations and partnerships include 3SPOS, Bizimply, Deputy, Epos Now, Fourth Hospitality, Harri, Kobas, Oracle Simphony, Toast and workforce.com. Grateful is available on Android and the web. Pricing for tronc and compliance depends on the service and is available on request. Direct tipping has a small incremental transaction fee charged to the customer, with no business cost.