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SPECIFICTION
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Grateful

grateful.net

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Spec score 7.8 #9 of 23 in Restaurant Tip Management Software

What it is

Grateful provides direct tipping and tronc compliance services for hospitality businesses. Allocation rules can be set once and applied across shifts, team members and sites; different venues can use different rules managed from a central dashboard. Independent troncmaster oversight is intended to help schemes operate in line with HMRC requirements. Employees can view tronc earnings in the app, with a breakdown of distribution calculations, although Peer to Peer earnings are not visible on the platform. Customers can tip workers directly to their accounts without cash or business administration. STASH splits tips and tronc payments between spending and an FSCS-protected savings account, and is included with every Grateful customer at no additional cost. Tronc data can flow into payroll through API integrations including Xero, Sage and Fourth. Listed integrations and partnerships include 3SPOS, Bizimply, Deputy, Epos Now, Fourth Hospitality, Harri, Kobas, Oracle Simphony, Toast and workforce.com. Grateful is available on Android and the web. Pricing for tronc and compliance depends on the service and is available on request. Direct tipping has a small incremental transaction fee charged to the customer, with no business cost.

Spec sheet

Purpose
Grateful provides direct tipping and tronc compliance services for hospitality businesses.Read 1 Oct 2026 · grateful.net
Integrations
Grateful lists integrations and partnerships including 3SPOS, Bizimply, Deputy, Epos Now, Fourth Hospitality, Harri, Kobas, Oracle Simphony, Toast and workforce.com.Read 1 Oct 2026 · grateful.net
Support
The support centre provides Messenger, email and telephone support channels.Read 1 Oct 2026 · support.grateful.net
Headquarters
45 Albemarle Street, 3rd Floor, London W1S 4JL, United KingdomRead 28 Sep 2026 · grateful.net
Company
Grtfl Ltd is registered in England under registration number 13870259.Read 1 Oct 2026 · grateful.net
Automated allocation
Allocation rules are set once and applied automatically across shifts, team members and sites.Read 1 Oct 2026 · grateful.net
Direct tipping
Customers can tip workers directly to their accounts in seconds without cash or business administration.Read 1 Oct 2026 · grateful.net
Employee visibility
Employees can see their tronc earnings in the Grateful app with a breakdown of how distributions are calculated.Read 1 Oct 2026 · grateful.net
Governance
Grateful provides independent troncmaster oversight to help schemes operate in line with HMRC requirements.Read 1 Oct 2026 · grateful.net
Multi-site support
Different venues can use different allocation rules while being managed centrally through one dashboard.Read 1 Oct 2026 · grateful.net
Origin
Mason Potter says he co-founded Grateful in 2022 with Jarrod Potter and Damian Guy.Read 1 Oct 2026 · grateful.net
Payroll integrations
Tronc data flows into payroll through API integrations including Xero, Sage and Fourth.Read 1 Oct 2026 · grateful.net
Security and privacy
Grateful says it uses appropriate technical security measures, organisational measures and staff data-protection training, and is registered with the UK ICO as Grtfl Limited.Read 1 Oct 2026 · grateful.net
STASH savings
STASH automatically splits tips and tronc payments between spending and an FSCS-protected savings account.Read 1 Oct 2026 · grateful.net
Visibility limit
Team members cannot see Peer to Peer earnings on the platform.Read 1 Oct 2026 · grateful.net

Plans and prices

STASH Free Included as standard with every Grateful customer; no additional cost Automatic savings from tips or tronc payments · no extra app · no manual transfers Read 1 Oct 2026 · support.grateful.net
Direct Tipping Priced on request Small incremental fee per transaction charged to the customer; no cost for the business No setup costs · no contracts · recipients receive 100% of their tip instantly Read 1 Oct 2026 · grateful.net
Tronc & Compliance Priced on request Pricing depends on which part of Grateful you’re using; get a quote Multi-site management · independent troncmaster oversight · payroll integrations Read 1 Oct 2026 · grateful.net

Every Grateful plan and price →

Strong points and limits

Strong points

  • Allocation rules apply across shifts and sites
  • Independent troncmaster oversight
  • STASH is included at no additional cost
  • Payroll APIs include Xero, Sage and Fourth

Limits

  • Peer to Peer earnings are not visible to team members
  • Tronc and compliance pricing is available on request
  • Direct tipping charges a small fee to customers

Who it suits

It suits hospitality businesses that need to allocate tips or manage tronc across shifts and multiple sites. Employees can use the app to view tronc distributions, while businesses can connect tronc data to payroll.

Verdict

Grateful brings allocation, compliance oversight and direct tipping together for hospitality operations. Its STASH feature is included, while tronc pricing is quote-based and Peer to Peer earnings are not shown in the platform.

Where Specifiction places it

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