Tech riderRev. 1 Oct 2026

Grateful

Ch 067.1of 23 Restaurant Tip Management Software

1Runs onAndroid, Web
2CostsFree plan
3Custom pool rulesYes
4Payroll exportboth
5POS integrations11
6Shift allocationYes
7Employee appYes
8Record granularityshift

8 lines stated Written from the maker's own pages: grateful.net, support.grateful.net

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Overview

Grateful provides direct tipping and tronc compliance services for hospitality businesses. Allocation rules can be set once and applied across shifts, team members and sites; different venues can use different rules managed from a central dashboard. Independent troncmaster oversight is intended to help schemes operate in line with HMRC requirements. Employees can view tronc earnings in the app, with a breakdown of distribution calculations, although Peer to Peer earnings are not visible on the platform. Customers can tip workers directly to their accounts without cash or business administration. STASH splits tips and tronc payments between spending and an FSCS-protected savings account, and is included with every Grateful customer at no additional cost. Tronc data can flow into payroll through API integrations including Xero, Sage and Fourth. Listed integrations and partnerships include 3SPOS, Bizimply, Deputy, Epos Now, Fourth Hospitality, Harri, Kobas, Oracle Simphony, Toast and workforce.com. Grateful is available on Android and the web. Pricing for tronc and compliance depends on the service and is available on request. Direct tipping has a small incremental transaction fee charged to the customer, with no business cost.

Who it is for

It suits hospitality businesses that need to allocate tips or manage tronc across shifts and multiple sites. Employees can use the app to view tronc distributions, while businesses can connect tronc data to payroll.

What is good

Allocation rules apply across shifts and sites
Independent troncmaster oversight
STASH is included at no additional cost
Payroll APIs include Xero, Sage and Fourth

What to know first

Peer to Peer earnings are not visible to team members
Tronc and compliance pricing is available on request
Direct tipping charges a small fee to customers

Verdict

Grateful brings allocation, compliance oversight and direct tipping together for hospitality operations. Its STASH feature is included, while tronc pricing is quote-based and Peer to Peer earnings are not shown in the platform.

Grateful plans and pricing

All plans

STASH Free Included as standard with every Grateful customer; no additional cost Automatic savings from tips or tronc payments · no extra app · no manual transfers support.grateful.net · 1 Oct 2026

Tronc & Compliance Not published Pricing depends on which part of Grateful you’re using; get a quote Multi-site management · independent troncmaster oversight · payroll integrations grateful.net · 1 Oct 2026

Direct Tipping Not published Small incremental fee per transaction charged to the customer; no cost for the business No setup costs · no contracts · recipients receive 100% of their tip instantly grateful.net · 1 Oct 2026

Compared on restaurant tip management software

Free plan: Nograteful.net
Custom pool rules: Yesgrateful.net
Payroll export: bothgrateful.net
POS integrations: 11grateful.net
Shift allocation: Yesgrateful.net
Employee app: Yesgrateful.net
Record granularity: shiftgrateful.net

Facts

Purpose: Grateful provides direct tipping and tronc compliance services for hospitality businesses.grateful.net · 1 Oct 2026
Automated allocation: Allocation rules are set once and applied automatically across shifts, team members and sites.grateful.net · 1 Oct 2026
Governance: Grateful provides independent troncmaster oversight to help schemes operate in line with HMRC requirements.grateful.net · 1 Oct 2026
Employee visibility: Employees can see their tronc earnings in the Grateful app with a breakdown of how distributions are calculated.grateful.net · 1 Oct 2026
Payroll integrations: Tronc data flows into payroll through API integrations including Xero, Sage and Fourth.grateful.net · 1 Oct 2026
Multi-site support: Different venues can use different allocation rules while being managed centrally through one dashboard.grateful.net · 1 Oct 2026
Direct tipping: Customers can tip workers directly to their accounts in seconds without cash or business administration.grateful.net · 1 Oct 2026
STASH savings: STASH automatically splits tips and tronc payments between spending and an FSCS-protected savings account.grateful.net · 1 Oct 2026
Integrations: Grateful lists integrations and partnerships including 3SPOS, Bizimply, Deputy, Epos Now, Fourth Hospitality, Harri, Kobas, Oracle Simphony, Toast and workforce.com.grateful.net · 1 Oct 2026
Security and privacy: Grateful says it uses appropriate technical security measures, organisational measures and staff data-protection training, and is registered with the UK ICO as Grtfl Limited.grateful.net · 1 Oct 2026
Support: The support centre provides Messenger, email and telephone support channels.support.grateful.net · 1 Oct 2026
Visibility limit: Team members cannot see Peer to Peer earnings on the platform.grateful.net · 1 Oct 2026
Company: Grtfl Ltd is registered in England under registration number 13870259.grateful.net · 1 Oct 2026
Origin: Mason Potter says he co-founded Grateful in 2022 with Jarrod Potter and Damian Guy.grateful.net · 1 Oct 2026