Groomer.io vs IDEXX Neo
Groomer.io
get.groomer.ioIDEXX Neo
idexx.comSide by side
| Figure | Groomer.io | IDEXX Neo |
|---|---|---|
| Price from | $99/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 2 | 1 |
| Spec score · Pet Care Software | 8.4 (#7) | 7.7 (#13) |
| Device compatibility | Groomer.io runs on Apple iOS, Android and the web; supported devices include iOS 10 or newer, Android 5.0 or newer and M1 Mac computers. | Neo works in a modern browser on Mac, PC, iOS, or Android tablets, laptops, and desktops; IDEXX recommends Chrome and a Windows computer for label-printer setup. |
| Payments | Square and Clover integrations support online and in-person payments, deposits, card-on-file, Apple Pay and Google Pay. | Payment features include payment capture, electronic signatures with a wireless Clover device, and payment history and reporting. |
| Scheduling | Mobile groomers can use map-based scheduling and route optimization, while salons can use Blocks, Maps and Slots views. | Scheduling supports appointment management, SMS reminders, boarding, and the Neo Patient Portal. |
| Support | Groomer.io provides personalized onboarding, data import, training and ongoing support from its team. | IDEXX lists Neo Software Support at 1-800-296-7141 and the trial page also offers live chat. |
| Trial | New users can try Groomer.io with a 14 Day Free Trial. | IDEXX offers a free 15-day Neo trial. |
Plans
In their own words
Groomer.io
Groomer.io is business software for pet grooming salons, mobile groomers and hybrid teams. It brings appointment scheduling, customer and pet records, messaging, and reminders together. Clients can book at any time, request an appointment for later confirmation, or use approval-based booking. Mobile groomers get map-based scheduling and route optimization; salons can use Blocks, Maps and Slots views. The service sends unlimited two-way SMS from a dedicated business number, along with automated calls and texts. Square and Clover integrations cover online and in-person payments, deposits, saved cards, Apple Pay and Google Pay. Groomer.io also offers grooming-focused websites and manages their setup and upkeep. Reports cover income, tips, deposits and employee performance, while time-clock and commission tracking can support payroll. It runs on Android, iOS and web, with M1 Mac computers supported. The Software plan is $99 a month, with a listed limited-time offer of $79/month per storefront or van. A 14 Day Free Trial is available; there is no free plan.
IDEXX Neo
IDEXX Neo is cloud-based veterinary practice management software for clinic workflows spanning patient care, scheduling, payments, and reporting. Its dashboard summarizes overdue and draft invoices, reminders, appointments, callbacks, and diagnostic results. Patient records and workflows include histories, examination notes, diagnoses, estimates, procedure templates, diagnostic orders, and electronic signatures. Scheduling covers appointment management, SMS reminders, boarding, and the Neo Patient Portal. Payment features include capturing payments with a wireless Clover device and reviewing payment history and reports. Practice reporting includes metrics, purchase orders, inventory tracking, visualizations, and data export. Integrations listed by IDEXX include its diagnostics and reference labs, ANTECH, Deputy, SmartFlow, Televet, VetConnect PLUS, Vetstoria, and IDEXX Web PACS. IDEXX says Neo is hosted and managed by Amazon Web Services and data is backed up automatically. It works in a modern browser on Mac, PC, iOS, or Android devices. IDEXX offers a free 15-day trial; subscription pricing is available on request. The company recommends keeping one or two devices with wireless data plans available in case internet access is lost.