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SPECIFICTION
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IDEXX Neo

idexx.com

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Spec score 7.7 #13 of 22 in Pet Care Software

What it is

IDEXX Neo is cloud-based veterinary practice management software for clinic workflows spanning patient care, scheduling, payments, and reporting. Its dashboard summarizes overdue and draft invoices, reminders, appointments, callbacks, and diagnostic results. Patient records and workflows include histories, examination notes, diagnoses, estimates, procedure templates, diagnostic orders, and electronic signatures. Scheduling covers appointment management, SMS reminders, boarding, and the Neo Patient Portal. Payment features include capturing payments with a wireless Clover device and reviewing payment history and reports. Practice reporting includes metrics, purchase orders, inventory tracking, visualizations, and data export. Integrations listed by IDEXX include its diagnostics and reference labs, ANTECH, Deputy, SmartFlow, Televet, VetConnect PLUS, Vetstoria, and IDEXX Web PACS. IDEXX says Neo is hosted and managed by Amazon Web Services and data is backed up automatically. It works in a modern browser on Mac, PC, iOS, or Android devices. IDEXX offers a free 15-day trial; subscription pricing is available on request. The company recommends keeping one or two devices with wireless data plans available in case internet access is lost.

Spec sheet

Product
IDEXX describes Neo as cloud based veterinary practice management software.Read 4 Oct 2026 · software.idexx.com
Trial
IDEXX offers a free 15-day Neo trial.Read 4 Oct 2026 · ca.idexx.com
Integrations
The FAQ lists IDEXX diagnostics and reference labs, ANTECH, Deputy, SmartFlow, Televet, VetConnect PLUS, Vetstoria, and IDEXX Web PACS integrations.Read 4 Oct 2026 · ca.idexx.com
Support
IDEXX lists Neo Software Support at 1-800-296-7141 and the trial page also offers live chat.Read 4 Oct 2026 · idexx.com
Company founding
IDEXX states it was incorporated in 1983.Read 4 Oct 2026 · ir.idexx.com
Company headquarters
IDEXX Laboratories, Inc. lists its corporate headquarters at One IDEXX Drive, Westbrook, Maine 04092, United States.Read 4 Oct 2026 · idexx.com
Device compatibility
Neo works in a modern browser on Mac, PC, iOS, or Android tablets, laptops, and desktops; IDEXX recommends Chrome and a Windows computer for label-printer setup.Read 4 Oct 2026 · ca.idexx.com
Internet dependency
IDEXX recommends keeping one or two devices on a wireless data plan available as backup if the internet connection is lost.Read 4 Oct 2026 · ca.idexx.com
Patient workflow
Patient workflow includes histories, examination notes, diagnoses, estimates, procedure templates, diagnostics ordering, and electronic signatures.Read 4 Oct 2026 · software.idexx.com
Payments
Payment features include payment capture, electronic signatures with a wireless Clover device, and payment history and reporting.Read 4 Oct 2026 · software.idexx.com
Practice dashboard
The dashboard summarizes overdue invoices, reminders, draft invoices, appointments, callbacks, and diagnostic results.Read 4 Oct 2026 · software.idexx.com
Reporting
Reporting includes practice metrics, purchase orders, inventory tracking, visualizations, and data export.Read 4 Oct 2026 · software.idexx.com
Scheduling
Scheduling supports appointment management, SMS reminders, boarding, and the Neo Patient Portal.Read 4 Oct 2026 · software.idexx.com
Security and hosting
IDEXX says Neo is hosted and managed by Amazon Web Services and that data is backed up automatically.Read 4 Oct 2026 · ca.idexx.com

Plans and prices

Neo Priced on request Monthly subscription; U.S. price not stated on the pages opened Contact IDEXX for pricing Read 4 Oct 2026 · software.idexx.com

Every IDEXX Neo plan and price →

Strong points and limits

Strong points

  • Dashboard summarizes invoices, reminders, and appointments
  • Patient workflows include diagnoses and electronic signatures
  • Scheduling supports SMS reminders and boarding
  • Reporting includes inventory tracking and data export
  • Free 15-day trial

Limits

  • No free plan
  • Pricing is available on request
  • Internet backup devices are recommended

Who it suits

Neo suits veterinary practices looking to manage patient records, appointments, payments, and practice reporting in a browser-based system. Its stated device support covers Mac, PC, iOS, and Android.

Verdict

Neo covers a broad set of veterinary practice workflows, from patient records to reporting, and includes a free 15-day trial. Practices should account for its internet dependency and request pricing before choosing it.

Where Specifiction places it

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