Gupshup vs Sendbird Chat
Gupshup
gupshup.ai
Sendbird Chat
sendbird.comSide by side
| Figure | Gupshup | Sendbird Chat |
|---|---|---|
| Price from | Free | $349/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 4 | 4 |
| Spec score · Chat Api | 8.5 (#3) | 7.9 (#9) |
| Spec score · Communication Platform as a Service (cPaaS) Platforms | 8.4 (#4) | 7.9 (#8) |
| Founded | Gupshup identifies 2004 as its founding year and says it was born in India. | 2013 |
| Headquarters | Cupertino, California, United States | San Mateo, California, USA |
| Integrations | Gupshup advertises more than 500 plug-and-play integrations covering CRMs, support, payments and commerce. | The chatbot interface supports chatbots that send and receive messages, while post-event webhooks can support custom notifications, CRM, and support desk integrations. |
| Who it serves | Gupshup describes its platform for marketing, performance marketing, commerce and growth, and customer support and CX teams. | Sendbird says its platform supports delivery and rideshare, e-commerce and retail, healthcare, travel and hospitality, and financial services businesses. |
Plans
Gupshup
- Gupshup messaging feeFree
- WhatsApp API Self ServePriced on request
- WhatsApp API Self-ServeFree
- EnterprisePriced on request
Sendbird Chat
- Free trialFree
- Starter 5K$349 a month
- Pro 5K$499 a month
- EnterprisePriced on request
In their own words
Gupshup
Gupshup provides conversational AI for marketing, commerce, and customer support. Its agents use conversational context to take actions such as booking appointments, cancelling tickets, and making EMI payments. Teams can set engagement rules, connect business tools, apply guardrails, and define a trusted source of truth. Complex conversations can be escalated to human support.
The platform lists WhatsApp, Instagram, SMS, web and app, RCS, and voice channels. It supports trigger campaigns and drip journeys, with metrics to measure their performance. Other listed capabilities include a visual flow builder, AI bot generation, knowledge-base answers, lead qualification, and conversation routing. Integrations include Salesforce Marketing Cloud, MoEngage, CleverTap, Oracle Responsys, WebEngage, Bloomreach, and Braze, alongside custom integrations and more than 500 plug-and-play options.
Sendbird Chat
Sendbird Chat has no write-up on Specifiction yet; its figures are above.