HaloITSM vs SymphonyAI IT Service Management
HaloITSM
usehalo.com
SymphonyAI IT Service Management
symphonyai.comSide by side
| Figure | HaloITSM | SymphonyAI IT Service Management |
|---|---|---|
| Price from | — | $89/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 2 | 2 |
| Spec score · Enterprise Service Management Software | 8.1 (#12) | 8.3 (#11) |
| Spec score · IT Service Catalog Software | 8.1 (#12) | 8.3 (#11) |
| Automation | Administrators can configure routing, approvals, notifications, escalations and cross-team handoffs using a visual no-code workflow engine. | The product page says native automation can automate up to 80% of service requests. |
| Deployment | Halo’s security page covers both cloud-hosted infrastructure and on-premise customer deployments. | GetApp says Summit can run in SymphonyAI cloud or a customer's Microsoft Azure instance. |
| Headquarters | Ipswich, Suffolk, United Kingdom | Palo Alto, California, United States |
| Integrations | Halo advertises more than 250 native integrations and says integrations are included in its per-agent price. | Integration Hub advertises 1,000-plus apps, 1,500-plus runbooks and more than 40 integrations/connectors out of the box. |
Plans
HaloITSM
- Halo Enterprise PackagePrice not published
- Standard Halo licencePriced on request
SymphonyAI IT Service Management
- Basic$89 a month
- SymphonyAI IT Service Management (Apex Aspen)Priced on request
In their own words
HaloITSM
HaloITSM is a service management platform for IT and departments including HR, Facilities, Finance and Legal, under one platform and licence. Its IT service management processes cover incidents, service requests, changes, problems, knowledge, service levels and assets, plus a configuration management database. A visual no-code workflow engine lets administrators configure routing, approvals, notifications, escalations and handoffs between teams. The mobile-responsive self-service portal can be branded and configured with catalogues, knowledge content and request forms. Halo says its licence includes AI features such as ticket triage, auto-classification, knowledge suggestions, resolution recommendations and a virtual agent. It advertises more than 250 native integrations, included in the per-agent price, and describes API integration. Listed platforms include web, Android, iOS and self-hosted deployment. Halo states that its cloud applications run on AWS in six regions, and lists Cyber Essentials, SOC 2 Type 2 and ISO 27001 compliance. Its pricing note starts at £66/user/mo on an annual term; a 30-day trial is available. End users and portal customers are free, and charges do not depend on tickets or data volume.
SymphonyAI IT Service Management
SymphonyAI IT Service Management is a web offering built on Apex Aspen, an AI-powered enterprise IT service management platform. Its Employee Support Agent handles Tier-1 requests from intake through resolution, including password resets, software provisioning, and access requests. The product page says native automation can automate up to 80% of service requests. Employees can contact IT through web, mobile app, email, SMS, virtual agents, Slack, Teams, or WhatsApp. A drag-and-drop no-code interface supports workflows and forms across ITSM modules. The Integration Hub connects REST API-enabled systems through built-in workflows and describes access to 1,000+ apps and 1,500+ runbooks. Real-time dashboards show KPIs, SLA compliance, ticket trends, and analyst performance. One instance can isolate data, workflows, and SLAs for multiple business units, geographies, or customers. Translation works online and offline. Security materials list ISO/IEC 27001, ISO/IEC 277001, SOC 2, CSA STAR, HIPAA, and GDPR. Pricing is on request; demos are available.