HaloITSM vs Jira
HaloITSM
haloitsm.com
Jira
atlassian.comSide by side
| Figure | HaloITSM | Jira |
|---|---|---|
| Price from | £33/mo | $7.91/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 5 | 11 |
| Spec score · IT Knowledge Base Software | 9.1 (#4) | 9.0 (#8) |
| Spec score · IT SLA Management Software | 9.1 (#5) | 9.2 (#3) |
| Spec score · CMDB Software | 9.0 (#4) | 9.0 (#5) |
| Spec score · IT Help Desk Software | 9.1 (#6) | 9.1 (#8) |
| Spec score · IT Problem Management Software | 9.1 (#5) | 9.2 (#2) |
| Spec score · AI IT Service Desk Software | 9.0 (#3) | 9.1 (#1) |
| Compliance | Halo states that Halo Service Solutions has completed Cyber Essentials and that Halo Service Solutions Ltd is SOC 2 Type 2 and ISO 27001 compliant. | Atlassian lists SOC 2, SOC 3, PCI DSS, ISO/IEC 27001, ISO/IEC 27018, and GDPR in Jira's compliance program. |
| Headquarters | Suffolk, United Kingdom | Sydney, Australia and San Francisco, California |
| Integrations | Halo advertises more than 200 native integrations, including Microsoft 365, Azure AD, Entra ID, Teams, Slack, Jira, Salesforce, monitoring and discovery tools. | Jira has more than 3,000 Marketplace apps and integrations including GitHub, Azure DevOps, Jenkins, Slack, Microsoft Teams, Zoom, Figma, and Miro. |
| What it does | HaloITSM is an all-inclusive IT service-management and enterprise-service-management platform for standardising workflows, automating service delivery and analysing operations. | Jira is a project management tool for teams that need to plan, organize, and track work. |
Plans
HaloITSM
- HaloITSM public-sector listing£33 a month
- All-inclusive ITSM software (G2 listing)£40 a month
- HaloITSM£66 a month
- Halo all-in-one platform£69 a month
- Halo Enterprise PackagePrice not published
Jira
- FreeFree
- Standard$7.91 a month
- StandardPriced on request
- Premium$14.54 a month
- PremiumPriced on request
- EnterprisePriced on request
- FreeFree
- Data CenterPrice not published
- EnterprisePriced on request
- PremiumPrice not published
In their own words
HaloITSM
HaloITSM is IT service management software for handling incidents, service requests, changes, problems, assets, and reporting. Teams can capture incidents through multiple channels, route them, track SLAs and OLAs, and manage major incidents in a dedicated console. The service catalogue supports forms, approvals, tasks, automation, and portal request tracking. Change management covers approvals, CAB reviews, risk checks, calendars, implementation plans, and rollback steps. Halo brings assets, configuration items, services, and users into a related view, with discovery and integrations for updating data. Reporting includes 1,000+ out-of-the-box reports and a no-code query builder. The platform is API-centric and offers web, iOS, Android, self-hosted, and API options. HaloITSM costs £66 a month per agent, billed annually, with all features included; end users and portal customers are free. An onboarding package is required at a bespoke cost. A 30-day trial includes all features and modules without requiring a credit card. Halo is a UK-based company founded and based in Suffolk.