HaloITSM vs KIX
HaloITSM
haloitsm.com
KIX
kixdesk.comSide by side
| Figure | HaloITSM | KIX |
|---|---|---|
| Price from | £33/mo | €33/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 5 | 5 |
| Spec score · IT SLA Management Software | 9.1 (#5) | 9.1 (#6) |
| Spec score · IT Help Desk Software | 9.1 (#6) | 9.1 (#9) |
| API | Halo describes its platform as API-centric, and its guides explain how to connect applications through the Halo API. | KIX exposes a version 1 REST API using a WebToken session obtained through the /auth endpoint. |
| Asset management | The product includes asset and configuration management with a CMDB, dependency visualisation and links between incidents, problems and configuration items. | KIX includes an asset database/CMDB and supports linking service work to devices and configuration items. |
| Cloud hosting | Halo says its cloud applications run on Amazon Web Services and identifies six AWS regions: London, North Virginia, Frankfurt, Montreal, Cape Town, and Sydney. | The maker says its Full Managed Service is hosted in Germany, ISO/IEC 27001 certified, and has 99.9% availability. |
| Company legal name | The legal entity is Halo Service Solutions Ltd, company number SC216980; previous legal names include Net Help Desk Limited and CNet Information Systems Limited. | The maker is KIX Service Software GmbH, registered with Chemnitz District Court under HRB 23192. |
| Documentation | The official guide library includes administrator guides for actions, agents, custom fields, tickets, stock, self-service, services, SLAs, statuses and views, plus reporting and AI guides. | The help center covers KIX Start, KIX Pro, cloud, self-service portal and Field Agent topics, with installation and update guidance. |
| Integrations | Halo advertises more than 200 native integrations, including Microsoft 365, Azure AD, Entra ID, Teams, Slack, Jira, Salesforce, monitoring and discovery tools. | Official Connect modules integrate KIX with opsi, baramundi, Deskcenter, external databases and JSON web services. |
| Rating on Google Play | 2.7 out of 5 from 43 reviews. | The Google Play listing displays no user rating or review count and shows 50+ downloads. |
| Self-hosting | Halo supports on-premises deployment as well as public-cloud and private-cloud operating models. | KIX can be deployed on-premises or consumed as cloud software, with Docker Compose environments supplied for in-house use. |
| System requirements | On-premises deployments require 32-bit or 64-bit servers, at least 2 GHz dual or quad-core processors and 8 GB RAM per application or database server. | Standard operation requires a Linux AMD64 host based on Debian or Ubuntu LTS with current Docker and Docker Compose; Windows and macOS are supported only for testing. |
| Trial | Halo offers a free 30-day trial with all features and modules included and no credit card required. | The maker offers a no-obligation trial with full access for 30 days. |
Plans
HaloITSM
- HaloITSM public-sector listing£33 a month
- All-inclusive ITSM software (G2 listing)£40 a month
- HaloITSM£66 a month
- Halo all-in-one platform£69 a month
- Halo Enterprise PackagePrice not published
KIX
- KIX StartFree
- KIX Pro Business Cloud€33 a month
- KIX Pro Business On-Prem€3,690, paid once
- KIX Pro Enterprise CloudPriced on request
- KIX Pro Enterprise On-PremPriced on request
In their own words
HaloITSM
HaloITSM is IT service management software for handling incidents, service requests, changes, problems, assets, and reporting. Teams can capture incidents through multiple channels, route them, track SLAs and OLAs, and manage major incidents in a dedicated console. The service catalogue supports forms, approvals, tasks, automation, and portal request tracking. Change management covers approvals, CAB reviews, risk checks, calendars, implementation plans, and rollback steps. Halo brings assets, configuration items, services, and users into a related view, with discovery and integrations for updating data. Reporting includes 1,000+ out-of-the-box reports and a no-code query builder. The platform is API-centric and offers web, iOS, Android, self-hosted, and API options. HaloITSM costs £66 a month per agent, billed annually, with all features included; end users and portal customers are free. An onboarding package is required at a bespoke cost. A 30-day trial includes all features and modules without requiring a credit card. Halo is a UK-based company founded and based in Suffolk.
KIX
KIX is open-source service management software for ITSM, enterprise service management, and technical customer support. Its stated uses include help desks, customer support, and field service management. Teams can manage tickets in list or Kanban views and keep searchable internal and external communications with them. Asset management links assets to related tickets and service level agreements, with integrations for inventory tools including baramundi and opsi. KIX provides a REST API, and external tools and data can connect through add-ons, web services, and database access. The software is offered for cloud and on-premises use. Regular single-instance operation requires a Debian- or Ubuntu-based Linux host with AMD64 architecture. The free KIX Start edition has limited functionality and no support or maintenance. KIX Pro Business Cloud starts at €33 a month per agent; Pro Business On-Prem starts at 3690.00 EUR once for packages of 10–250 agents. Enterprise plan prices are available on request. A 30-day trial provides full access, and the maker offers implementation, training, technical help, and user support.