HaloITSM vs Ralph

HaloITSM is IT service management software for handling incidents, service requests, changes, problems, assets, and reporting. Teams can capture incidents through multiple channels, route them, track SLAs and OLAs, and manage major incidents in a dedicated console. The service catalogue supports forms, approvals, tasks, automation, and portal request tracking. Change management covers approvals, CAB reviews, risk checks, calendars, implementation plans, and rollback steps. Halo brings assets, configuration items, services, and users into a related view, with discovery and integrations for updating data. Reporting includes 1,000+ out-of-the-box reports and a no-code query builder. The platform is API-centric and offers web, iOS, Android, self-hosted, and API options. HaloITSM costs £66 a month per agent, billed annually, with all features included; end users and portal customers are free. An onboarding package is required at a bespoke cost. A 30-day trial includes all features and modules without requiring a credit card. Halo is a UK-based company founded and based in Suffolk.

Ralph is free, open-source software for asset management, data center infrastructure management, and configuration management databases in data centers and back offices. It records hardware purchases, ownership, and asset lifecycles through flexible workflow flows, and includes data center visualization, service mapping, and discovery imports. Ralph can be self-hosted on premises and exposes a REST-style web API for querying and populating its database. API resources support GET, POST, PUT, PATCH, and DELETE, using an automatically generated personal token in the Authorization header. Cloud synchronization supports OpenStack Ocata, with documentation for providers such as AWS. LDAP or Active Directory authentication can be enabled. Ralph is distributed under the Apache 2.0 license and costs nothing. Production Debian packages target Ubuntu 18.04 Bionic on AMD64; Docker Compose installation is experimental. The maintainers provide source without guarantees for issue responses or pull-request support and direct commercial-support seekers to the community forum.